Kelci Petersen
Kaysville,UT
Summary
Seasoned team lead with a strong background in the retail/customer service industry. Skilled in Customer Service, Team Building, Management, Inventory Management, & Microsoft Office. Seeking management & customer service opportunities in the Salt Lake City area.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Karren, Hendrix, Stagg, Allen & Company
Salt Lake City, UT
10.2020 - 04.2025
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Responded swiftly to conference room availability
- Prepare mailing labels, certified mail and high priority FedEx shipments.
- Review Tax Return/documents with walk in clients.
- Preparing client payments and depositing into each appropriate accounts.
Team Lead
Deseret Industries
Centerville, UT
05.2017 - 10.2020
- Oversee the production of a team 8 employees in the warehouse operations area-
- Strategically price & manage inventory on a daily basis as it comes in and goes out -
- Respond to any customer and/or employee matters that arise at the workplace.
- Tracked receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Scheduling Coordinator
Vivint Smart Home
Provo, UT
07.2015 - 10.2016
- Organize the daily operations of field technicians in the Pacific Northwest -
- Handle any customer complaints/inquiries in regards to set ups & installs-
- Maintain contact with clients throughout the scheduling process from start to finish.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Developed and implemented scheduling policies.
- Set up Type appointments with customers.
Education
Cosmetology -
Marinello School Of Beauty
Layton, UT05.2011
Skills
- Customer Service
- Courteous and Professional
- Appointment Scheduling
- Attention to Detail
- Multi-Line Phone Systems
- Positive Attitude and Energetic
- Greeting and Seating Clients
- Call Answering and Routing
- Reliable and Punctual
- Relationship Building
Websites
Timeline
Front Desk Receptionist
Karren, Hendrix, Stagg, Allen & Company
10.2020 - 04.2025
Team Lead
Deseret Industries
05.2017 - 10.2020
Scheduling Coordinator
Vivint Smart Home
07.2015 - 10.2016
Cosmetology -
Marinello School Of Beauty