KELCIE FAULK
Destin,FL
Summary
Progressive hospitality executive with advancement from Front Desk Agent to Accounting Manager within Hilton luxury assets and Opening Assistant General Manager of a Tapestry Collection property. Completed Hilton Road Map program in full. Experienced in hotel openings, financial oversight, audit leadership, multi-department operations, and large team management.
Overview
8
8
years of professional experience
Work History
Opening Assistant General Manager
Beal House Fort Walton Beach
04.2022 - Current
- Led operations for opening and PEP integration for Beal House, a Tapestry Collection by Hilton (Opened May 2023).
- Coordinated all aspects of Hilton road map completion, ensuring alignment with strategic goals.
- Manage 50 employees across departments while working in partnership with restaurant leadership in a support and oversight capacity.
- Responsible for payroll, onboarding, budget/expense analysis, Micros systems, and operational compliance.
- Fully led subsequent annual audit achieving: Overall Score 97.6 Brand Standards 98.74 (Increase) Condition 95.23 Cleanliness 99.37
- Drove revenue and margin growth by implementing a minimum 100% retail markup strategy, optimizing pricing through ProfitSword analysis, and training staff on barcode integration and weekly inventory controls — strengthening cost accuracy and reducing shrinkage.
- Increased guest satisfaction and loyalty performance through strategic recognition programs (VIP welcome amenities, Guest of the Day selection, elite member recognition at check-in), while reducing seasonal amenity spend during Nov–Jan downturn and maintaining service scores through cost-effective engagement initiatives.
- Built and led high-performing teams by onboarding and certifying all new hires (brand systems, ServSafe, CPR), conducting daily operational huddles based on review trend analysis, and launching incentive programs for front desk sellouts and employee engagement — driving accountability and service consistency.
- Led regional Hilton Honors enrollment performance at 14% capture rate (highest in region, 2026) while producing executive-level brand culture content at COO request, reinforcing service standards and strengthening brand alignment.
Accounting Manager
Hilton Sandestin Golf Beach Resort & Spa
12.2021 - 04.2022
- Promoted from Front Office Manager. Oversaw AP/AR, payroll, income auditing, tax compliance, reconciliations, cash flow management, and full financial reporting to senior leadership while ensuring compliance.
Front Office Manager
Hilton Sandestin Golf Beach Resort & Spa
06.2019 - 12.2021
- Directed front office operations at high-volume luxury resort. Managed scheduling, training, service standards, and guest satisfaction performance.
Opening Front Office Manager
Fairfield Inn & Suites Crestview, FL
08.2018 - 06.2019
- Opening leadership team member responsible for establishing front office systems, hiring, and training for new hotel asset.
Front Desk Agent
Hampton Inn Navarre, FL
06.2018 - 06.2019
- Delivered guest service excellence and built operational foundation leading to rapid internal promotion.
Skills
- Hotel Openings Hilton Road Map Hilton Brand Standard Compliance Lobby AP/AR Payroll Budget Analysis QA Audit Leadership ProfitSword Sertifi Micros OnQ OnQ R&I PEP Hilton Advance Purchase Hilton Leadership
Timeline
Opening Assistant General Manager
Beal House Fort Walton Beach
04.2022 - Current
Accounting Manager
Hilton Sandestin Golf Beach Resort & Spa
12.2021 - 04.2022
Front Office Manager
Hilton Sandestin Golf Beach Resort & Spa
06.2019 - 12.2021
Opening Front Office Manager
Fairfield Inn & Suites Crestview, FL
08.2018 - 06.2019
Front Desk Agent
Hampton Inn Navarre, FL
06.2018 - 06.2019