Kelcy McLaughlin
Libertyville,IL
Summary
Dedicated and experienced in supervising and guiding teams to achieve high performance. Delivered impactful results through collaboration, conflict resolution, and process improvement, ensuring efficient operations in dynamic environments. Committed to fostering team leadership and adapting to evolving industry needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Department Supervisor
The Home Depot
2020.03 - 2026.06
- Supervised daily operations to ensure compliance with safety and performance standards.
- Trained and mentored team members to enhance productivity and improve service quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Conducted performance evaluations to identify development opportunities for team improvement.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Managed team of 22 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Built and designed large displays weekly to promote specific products.
- Assigned tasks and established work schedules for staff for cover operational needs.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
General Manager
Raw Bar and Grill
2017.03 - 2017.05
Bartender/Bar Lead/Keyholder
Hutch American Bistro
2016.01 - 2017.01
- Bartended brunch and dinner shifts, ensuring high-quality service and customer satisfaction
- Knowledgeable for over 20 house cocktails
- Advised on bar menu selection and cocktail preparation, enhancing guest experience
- Served as key holder, responsible for opening and closing procedures of the restaurant
Operations Manager
Timothy O'Toole's Pub
2010.01 - 2016.01
- Oversaw day-to-day operations of the business, including repairs and maintenance in all areas of the restaurant.
- Maintained communication with vendors and personnel to ensure optimal daily operations.
- Scheduling for the front of house (approx 40ppl) using the web tool Schedulefly.
- Managed setup and closing procedures for the restaurant, including money handling, reporting, and closing out servers and bartenders. Hiring, write ups, and terminations of employees.
- Setting up training for new employees.
- Facilitated efficient communication of critical information regarding special events, reservations, promotions, and daily procedures to staff.
- Conducted weekly inventory audits to track merchandise levels and ensure stock accuracy.
- Coordinating sports sponsorships for the restaurant.
- Also knowledgeable with our computer system (Future POS) to have the ability to run daily reports and make adjustments within our system for product changes.
Manager/ Bartender
Reagle Beagle
2008.01 - 2010.01
- Was a bartender previous to being promoted to a manager, so i am familiar with liquor, drinks, bar set up, cash handling and providing excellent customer service.
- Developed weekly food and drink specials to enhance menu variety and attract customers.
- Managed monthly inventory and weekly liquor orders while ensuring kitchen knowledge for late-night food orders.
- Opened and closed restaurant, managing morning and nightly reports to ensure smooth operations.
Education
High School - Business
Libertyville High School
Libertyville, IL1993-01
Skills
- Inventory management
- Workflow optimization
- Sales growth
- Customer service
- Customer relations
- Customer engagement
- Conflict resolution
- Problem-solving
- Leadership
- Strategic decision-making
- Coaching and mentoring
- Safety compliance
Accomplishments
- Supervised team of 22 staff members.
OTHER
Familiar with systems Future POS, Aloha, Micros, Silverware, and Toast Participate in weekly extracurricular events such as a softball league and an APA pool league Familiar with systems Future POS, Aloha, Micros, Silverware, and Toast Participate in weekly extracurricular events such as a softball league and an APA pool league
Certification
- Basset Certified
- Food Handler Certified
Languages
English
Timeline
Department Supervisor
The Home Depot
2020.03 - 2026.06
General Manager
Raw Bar and Grill
2017.03 - 2017.05
Bartender/Bar Lead/Keyholder
Hutch American Bistro
2016.01 - 2017.01
Operations Manager
Timothy O'Toole's Pub
2010.01 - 2016.01
Manager/ Bartender
Reagle Beagle
2008.01 - 2010.01
High School - Business
Libertyville High School