Kelemework Degaga
Snellville,GA
Summary
Hardworking employee enthusiastic about learning the business field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Also, an Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Sales Specialist
Lowes Home Improvment
08.2019 - 11.2023
- Customer calls and follow up with business owner customer's on what material they need for next project. Setting up delivery
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Drafted, finalized and submitted paperwork to complete sales.
- Interacted with approximately 40 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Created and implemented sales strategies to successfully meet company targets.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
Associate of Science - Medical Insurance Billing
Gwinnett College
Lilburn, GA08.2014
Skills
- Client Relations
- Inquiry Handling
- Needs Assessment
- Customer Service and Care
- Sales Expertise
- Complaint Resolution
- Cash Handling
- Sales Forecasting
- Product knowledge
- Problem-solving
- Upselling and cross-selling
- Interpersonal skills
- Lead generation
- Sales reporting
- Goal setting
- process
- credit applications
- Daily Workflows
- Educating Consumers
- Credit and Debt Card Processing
Timeline
Sales Specialist
Lowes Home Improvment
08.2019 - 11.2023
Associate of Science - Medical Insurance Billing
Gwinnett College
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