Keli De Weerd
Holland Hospital
Holland,MI
31
years of professional experience
I am a experienced high energy Individual with a passion for Customer Experience. I am detail oriented with love of process management , problem solving, multi-tasking and organization. I love innovative thinking and work well others as well as individually.
Work History
Patient Access Specialist II
5 Years 11 Months- Reviewed documentation for accuracy prior to submitting claims to payers
- Assist with scheduling appointments, pre-registration, verifying demographics and insurance information
- Perform data entry tasks associated with registration such as entering patient demographics, insurance information and contact information
- Collaborate with clinical staff to ensure timely processing of orders for tests, treatments and procedures
- Ensure all required documentation and forms are completed accurately prior and upon patient visits
District Manager/General Manager
18 Years 5 Months- Developed and implemented operational strategies to improve efficiency, reduce cost and maximize customer satisfaction
- Managed teams of 40-145 employees and 5 distinct sub-brands in multiple areas with in the District
- Conducted interviews, new employee orientation, performance reviews, performance improvement plans and succession planning for all employees
- Ensures all paperwork required was up to date with Company and Federal guidelines
- Served as mentor for all new General Managers with in District
- Managed all aspects of daily business operation including budgeting, staffing, scheduling, payroll, inventory control, customer service and sales
- Participated in community action with Toys for Tots, Adopt a family with Women in Transition, Blood drives and Coat drives
District Manager
7 Years- Managed 4-14 stores with the Michigan and Indiana Markets
- Responsible for opening 12 stores within the Michigan Market alone
- Recruited, Hired and trained all sales staff for most locations
- Created and directed sales team training and development programs for District
- Given a Soaring Eagle award for contributions to the company
- Conducted audits on all stores for Company and Federal compliance
Education
No Degree - General Studies/Dental Hygiene
Skills
Customer Service and Experience
Workflow Planning and Process Management
Scheduling/Payroll Management
Loss Prevention
Human Resource Management
Sales Planning
Multi-tasking and organization
Staff development
Verbal and Written communication
Timeline
Patient Access Specialist II
Holland Hospital
09.2020 - CurrentRead More
District Manager/General Manager
Gap Inc
04.2002 - 09.2020Read More
District Manager
Paul Harris Stores
04.1995 - 04.2002Read More
Ferris State University
No Degree from General Studies/Dental Hygiene
Read More