Keli Florence
Parsons,KS
Summary
Customer service and childcare professional with a great aptitude for both. I work very well with the public and have a very outgoing and pleasant personality. Working with others is what makes me happiest, whether it's customers who need assistance or children in need of attention and care. I am motivated, eager to learn, adapt well to change and enjoy meeting new people.
Overview
22
22
years of professional experience
Work History
Accounts Receivable Specialist
Southeast Kansas Orthopedic Clinic
Parsons, KS
04.2020 - Current
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Responded to inbound inquiries regarding accounts and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Entered figures using 10-key calculator to compute data quickly.
- Retrieve and print all EFT's and remittance advices from numerous websites.
- Post all patient payments and insurance payments
- Work all denials
- Answer multiple line phone system
- Schedule new and existing patient appointments
Childcare Provider
Self
Parsons, KS
06.2018 - 03.2020
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Introduced children to educational games and activities to boost learning.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Distributed food, napkins and beverages in preparation for snack time.
- Assisted children with putting on coats and cold-weather gear before going outside.
- Cared for children ages 6 months to 5 years in nurturing and age-appropriate way.
- Ended childcare due to COVID
Front Desk Receptionist
Southeast Kansas Orthopedic Clinic
Parsons, KS
08.2013 - 06.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Manage over 50 customer calls per day.
- High pace office with 50 to 120 patients per day.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Medical Transcriptionist
Cytocheck Laboratoy
Parsons, KS
05.2007 - 08.2013
- Transcribed 25 to 50 sensitive documents per day with complete confidentiality.
- Recorded information using word processing, dictation and transcription software and equipment.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Corrected grammar, spelling and syntax mistakes in medical records.
- Applied medical terminology related to provider-specific treatments and techniques.
- Translated medical jargon into correct terminology.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
Childcare Provider
Self
Parsons, KS
11.1999 - 05.2007
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play and instruction for 4 to 8 children at one time.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Assisted children with putting on coats and cold-weather gear before going outside.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
Education
No Degree - General Studies
Labette Community College
Parsons, KS1995
Skills
- Financial Calculation and Analysis
- Accounting Remittances
- Proactive and Self-Motivated
- Aging Reports Analysis
- Correspondence Writing
- Precision and Accuracy
- Outbound Calling
- Bill Payment and Recordkeeping
- Critical Thinking
- Customer Relations
- Data Entry and 10-Key
Timeline
Accounts Receivable Specialist
Southeast Kansas Orthopedic Clinic
04.2020 - Current
Childcare Provider
Self
06.2018 - 03.2020
Front Desk Receptionist
Southeast Kansas Orthopedic Clinic
08.2013 - 06.2018
Medical Transcriptionist
Cytocheck Laboratoy
05.2007 - 08.2013
Childcare Provider
Self
11.1999 - 05.2007
No Degree - General Studies
Labette Community College
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