Insurance Agent
Progressive Insurance
Washington, MO - Remote
- Licensed Insurance Agent with experience handling high-volume inbound calls for auto and homeowners insurance customers across all 50 states.
- Skilled in assessing customer needs, providing coverage recommendations, explaining policy options, and delivering exceptional customer service.
- Experienced in quoting, comparing, and binding policies through eight insurance carriers to secure competitive rates and tailored coverage solutions.
- Strong knowledge of underwriting guidelines, state regulations, and insurance products, with a proven ability to meet sales goals while maintaining compliance and customer satisfaction.
- Handled high-volume inbound calls from prospective and existing customers regarding storage unit rentals, pricing, availability, and account inquiries.
- Assisted customers in selecting appropriate storage solutions based on their needs, resulting in increased rental conversions and customer satisfaction.
- Processed new rentals, reservations, payments, and account updates using company software and CRM systems.
- Explained rental agreements, policies, insurance options, and promotional offers to customers.
- Resolved customer concerns and escalated complex issues when necessary while maintaining a professional and customer-focused approach.
- Maintained accurate customer records and documentation in compliance with company procedures.
- Consistently met or exceeded performance metrics, including call quality, sales goals, and customer service standards.
- Worked independently in a remote environment while effectively managing time, productivity, and communication with team members and supervisors.