Keli Trujillo
Columbus,OH
Summary
Dedicated Server with proven expertise in guest engagement and cash handling, honed at The Pancake House and La Fronterita. Excelled in cultivating customer relationships, enhancing dining experiences to encourage return visits, and training teams to elevate service standards. Demonstrated strong work ethic and team collaboration, ensuring high-quality service and operational efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Server
The Pancake House
03.2021 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Server
La Fronterita
01.2018 - 12.2020
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Education
Northland High School
05.2019
Skills
- Strong work ethic
- Cash handling
- Team collaboration
- Guest engagement
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Server
The Pancake House
03.2021 - Current
Server
La Fronterita
01.2018 - 12.2020
Northland High School
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