Kelis M. Brown
West Palm Beach,FL
Summary
Current undergraduate student at Florida Atlantic University pursuing a Bachelor of Science in Criminal Justice. Passionate about making a meaningful impact in the criminal justice system. Committed to continuous learning and professional growth, seeking opportunities to apply knowledge and skills in a dynamic and challenging environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Manager
American Eagle Outfitters, Inc
06.2023 - Current
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Analyze reporting and daily trends to make strategic business decisions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Recruit and hire strong talent to ensure the store is fully staffed to meet business needs.
- Train and develop all newly hired associates to ensure they are meeting company expectations and standards on and off the sales floor.
- Responsible for monthly operations to maintain company asset protection procedures.
Merchandise Leader
American Eagle Outfitters, Inc
05.2022 - 06.2023
- Reviewed sales data to identify opportunities for improvement in product assortment.
- Reduced inventory shrinkage by implementing loss prevention measures and staff training.
- Increased employee productivity through effective task delegation and time management techniques.
- Enhanced visual merchandising, resulting in a more attractive store environment and higher customer engagement.
- Completed efficient store resets to prepare store for special promotions and daily updates.
Brand Ambassador
American Eagle Outfitters, Inc
08.2020 - 05.2022
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Drive brand loyalty through being knowledgeable about all company loyalty programs and consistently informing customers.
- Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service.
- Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable.
Education
Bachelor of Science - Criminal Justice
Florida Atlantic University
Boca Raton, FL05-2026
Associate of Arts - Criminal Justice
Palm Beach State College
Lake Worth, FL05-2024
Skills
- Proficient in Microsoft Office Suite
- Leadership
- Time management
- Multi-tasking in high volume environments
Certification
- Completed course for abuse and neglect of individuals with Intellectual and Developmental Disabilities.
- Completed course for Behavioral Challenges of Autism.
Timeline
Sales Manager
American Eagle Outfitters, Inc
06.2023 - Current
Merchandise Leader
American Eagle Outfitters, Inc
05.2022 - 06.2023
Brand Ambassador
American Eagle Outfitters, Inc
08.2020 - 05.2022
Bachelor of Science - Criminal Justice
Florida Atlantic University
Associate of Arts - Criminal Justice
Palm Beach State College
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