Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

KELLEE L KENT

Lincoln Park,MI

Summary

Dynamic Senior Administrative Assistant with a proven track record at LeadHead Construction, LLC, excelling in customer service and problem-solving. Expert in managing reception areas and coordinating events, ensuring seamless operations. Recognized for attention to detail and strong interpersonal skills, consistently enhancing client satisfaction and retention.

Overview

16
16
years of professional experience

Work History

Senior Administrative Assistant

LeadHead Construction, LLC
Detroit, MI
12.2017 - Current
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled customer inquiries in a timely fashion while maintaining high standards of customer service.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Resolved customer complaints promptly in a professional manner.
  • Handled incoming calls and directed callers to appropriate department or employee.

Lead Administrative Assistant

Crystal Cleaning Services
Detroit, MI
01.2009 - 05.2016
  • Answered multi-line phone system directing calls to appropriate personnel as necessary.
  • Organized files, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.
  • Scheduled and coordinated meetings, conferences, teleconferences, and other events.
  • Monitored office inventory to maintain supply levels.
  • Provided administrative support to senior management staff.
  • Responded to customer issues to provide immediate resolution and improve retention.

Education

High School Diploma -

Ferndale Adult Education
Ferndale, MI
06-2015

Skills

  • Customer service
  • Data entry
  • Communication skills
  • Problem solving
  • Attention to detail
  • Time management
  • Reception management
  • Typing 45 wpm
  • Reading comprehension
  • Remote conferencing
  • Filing
  • Strong interpersonal skills
  • Appointment scheduling

Affiliations

  • Maintains a small business of curating unique gift experiences

References

References available upon request.

Timeline

Senior Administrative Assistant

LeadHead Construction, LLC
12.2017 - Current

Lead Administrative Assistant

Crystal Cleaning Services
01.2009 - 05.2016

High School Diploma -

Ferndale Adult Education

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KELLEE L KENT