Kelleen Horne
Clinton Township,MI
Summary
Successful Server/Bartender at a bowling center. I have 16+ years being employed at Shore Lanes. I serve league bowlers on a weekly basis and I also serve the public and do fundraisers.
Enthusiastic Server/Bartender experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Customer-oriented Bartender offering 16-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Hardworking Server/Bartender with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
16
16
years of professional experience
Work History
Server/Bartender
Shore Lanes
St. Clair Shores, MI
08.2008 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
- Stocked service areas with supplies during slow periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Developed good working relationships with fellow employees through effective communication.
Education
High School Diploma -
Lakeshore High School
St. Clair Shores, MI06-1987
Skills
- Order Accuracy
- Beverage Preparation
- Cash Handling
- Server Training
- Hospitality Service Expertise
- Ordering Procedures
- Service Prioritization
- Price Memorization
- Pos Operation
- Supply Restocking
- Point Of Sale (Pos) System Operations
- Effective Customer Upselling
Timeline
Server/Bartender
Shore Lanes
08.2008 - Current
High School Diploma -
Lakeshore High School