Collaborative leader with dedication to bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Hi, I’m
Kelleiah McCarthy
Farmington Hills,MI
Summary
Overview
6
years of professional experience
1
Language
Work History
Secrest Wardle
Legal Administrative Assistant
10.2023 - 02.2024
Job overview
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Reduced attorney workload through proficient document management, handling a minimum of 50 pieces of correspondence per day, and performing clerical tasks.
GMC Painting & Remodeling
Assistant Program Manager
09.2022 - 10.2023
Job overview
- Lead Follow-Up - Cold calling - Contractor Coordination – Booking/Scheduling Appointments - Website Management – Social Media Marketing – Emailing – Mailing – Delivering materials to work sites
- Contributed to proposal development efforts, securing additional funding for continued program expansion.
- Developed effective relationships with stakeholders to ensure alignment of goals and expectations for program success.
- Established clear performance metrics for all aspects of theprogram, enabling informed decision-making based on measurable outcomes.
Detroit Police Department
Payroll Specialist
10.2021 - 05.2022
Job overview
- Processing employee benefit and retirement packages
- Sorting & Distributing Checks to employees
- Assisted with various clerical duties, including printing, emailing, faxing, and filing, contributing to efficient office operations - Tax Handling - Customer Service.
- Data entry and record keeping of confidential information,
- Professionally assisted employees with resolving payroll-related inquiries or concerns while maintaining high levels of customer service excellence.
Orchard Children Services
Family Preservation Case Manager
10.2020 - 09.2021
Job overview
- Upheld ethical standards in all aspects of case management practice while maintaining strict confidentiality protocols for sensitive client information.
- Strengthened parent-child relationships through coaching on effective communication techniques and positive discipline strategies.
- Adapted intervention strategies to address the unique needs of each family, considering factors such as cultural background, mental health status, and social support systems.
- Increased family self-sufficiency by connecting clients to community resources and financial assistance programs.
36th District Court
Records Court Clerk
06.2018 - 09.2020
Job overview
- Legal Document Support - Docket Preparation - Document Management - Customer Service - Interdepartmental Collaboration - Confidentiality and Discretion
Education
Colorado Technical UniversityColorado Springs, CO
Master of Science from Public Administration
06.2023
University Overview
- (NSLS) National Society of Leadership & Success – Sigma Pi Alpha
- Dean's List June 2023
- 3.8 GPA
Colorado Technical UniversityColorado Springs, CO
Bachelor of Science from Criminal Justice
10.2021
University Overview
Skills
- Office Administration
- File Management
- Calendar Management
- Customer Service
- Data Entry
- Call center experience
Availability
See my work availability
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Available
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tuesday
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friday
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Timeline
Legal Administrative Assistant
Secrest Wardle
10.2023 - 02.2024
Assistant Program Manager
GMC Painting & Remodeling
09.2022 - 10.2023
Payroll Specialist
Detroit Police Department
10.2021 - 05.2022
Family Preservation Case Manager
Orchard Children Services
10.2020 - 09.2021
Records Court Clerk
36th District Court
06.2018 - 09.2020
Colorado Technical University
Master of Science from Public Administration
Colorado Technical University
Bachelor of Science from Criminal Justice
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