Kellen (Layne) Duffey
Pensacola,FL
Summary
Recent BA Communication graduate with experience in costomer service, event planning, leadership, photography, and client relationship management. Skilled in visual storytelling, communication, event coordination, and creating positive experiences for guests. Creative and organized individual with a strong ability to build relationships while also managing multiple responsibilities within fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server
Longhorn Steakhouse
Pensacola, Florida
10.2024 - Current
- Delivered attentive customer service in fast-paced dining environment, ensuring guest satisfaction.
- Contributed to memorable guest experiences through personalized service and attention to detail.
- Processed guest orders accurately using point-of-sale system software.
- Recorded customer orders accurately at the table. from customers accurately and in a timely manner.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained cleanliness and organization of dining area and service stations.
- Demonstrated enthusiasm and informed guests about menu offerings, enhancing their dining experience.
- Followed health safety guidelines when preparing and serving food products.
Freelance Photographer
Self-employed
Pensacola, FL
07.2024 - Current
- Captured high-quality images for various clients and events.
- Developed creative concepts for photo shoots based on client needs.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Provided professional guidance to clients on poses and settings.
- Edited and enhanced photos using industry-standard software tools.
- Deliver quality products within deadlines established by clientele.
- Built strong relationships with clients through excellent customer service.
- Marketed services through social media and local networking events.
Restaurant Hostess
Longhorn Steakhouse
Pensacola, FL
02.2024 - 10.2024
- Greeted guests warmly and escorted them to their tables.
- Managed reservations and seating arrangements using restaurant software.
- Coordinated with servers to ensure smooth service flow.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted in training new host staff on procedures and customer service.
Server
Glenaire Retirement Community
Cary, North Carolina
07.2021 - 03.2022
- Provided excellent customer service in a fast-paced dining environment.
- Provided excellent customer service to ensure satisfaction.
- Took and processed orders accurately and efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Supported team during busy shifts to maintain smooth operations.
- Assisted in training new servers on restaurant procedures.
Education
Bachelor of Arts - Communication
The University of West Florida
Pensacola, FL07-2026
Skills
- Customer service
- Public speaking
- Visual storytelling
- Event coordination
- Project management
- Leadership
- Social media marketing
- Team collaboration
- Creative problem solving
- Effective communication
- Guest engagement
- Photo editing
Leadership & Involvement
Vice President of Recruitment | Alpha Chi Omega, University of West Florida 2024
- Led recruitment and supported chapter-wide recruitment strategy and execution
- Collaborated with the executive board to plan and execute recruitment initiatives
- Trained and supported chapter members throughout the recruitment process
- Balanced the busy recruitment schedule and planning needs, while also providing guidance and support to chapter members and prospective members
- Ensured that bylaws and standing rules were being followed at all times
Vice President of Recruitment | Panhellenic Executive Board, University of West Florida 2025
- Planned and organized all aspects of the sorority recruitment process for the campus community
- Served as the liaison between the Panhellenic Council, university officials, chapter recruitment chairs, and the National Panhellenic Conference (NPC)
- Collaborated with the executive board to plan and execute recruitment initiatives
- Supported recruitment planning, communication, and event coordination
- Ensured that bylaws and standing rules were being followed at all times
Staff Writer | The Voyager, University of West Florida 2025
- Researched and wrote articles for the university newspaper
- Conducted interviews and translated it into written information for my articles
- Met deadlines set by editor
Timeline
Server
Longhorn Steakhouse
10.2024 - Current
Freelance Photographer
Self-employed
07.2024 - Current
Restaurant Hostess
Longhorn Steakhouse
02.2024 - 10.2024
Server
Glenaire Retirement Community
07.2021 - 03.2022
Bachelor of Arts - Communication
The University of West Florida