Keller Paez
Katy
Summary
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
9
9
years of professional experience
Work History
Supervisor
Walmart
Houston
01.2017 - Current
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored team members on customer service standards.
- Managed inventory levels and organized stockroom for efficiency.
- Coordinated staff schedules to meet operational needs effectively.
- Implemented loss prevention strategies to minimize shrinkage risks.
- Conducted performance evaluations and provided constructive feedback to employees.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Collaborated with management to improve store layout and product placement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 to 20 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Trained new employees on company policies and procedures.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Proposed or approved modifications to project plans.
Education
Cypress Lake High School
Katy, TXSkills
- Inventory management
- Staff training
- Performance evaluation
- Loss prevention
- Workflow coordination
- Team supervision
- Problem solving
- Effective communication
- Employee coaching
- Time management
- Leadership development
- Schedule development
- Payroll processing
- Customer service
- Public speaking
- Verbal and written communication
- Safety protocols
- Goal oriented
- Policy enforcement
- Industrial hygiene
Timeline
Supervisor
Walmart
01.2017 - Current
Cypress Lake High School