Kelley Chandler
Osceola,IN
Summary
Dental front office receptionist with over 30 years of successful experience in patient care and team building . Recognized consistently for performance excellence and contributions to success of the dental office. Strengths in multi tasking and communication skills. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
28
28
years of professional experience
Work History
Insurance Coordinator/Dental Treatment Coordinator
Oral Surgery Michiana
07.2021 - Current
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Filed and tracked insurance claims and communicated claims status to patients.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
Business Office Coordinator
Heart Of Texas Surgery Center And Cath Lab
08.2017 - 04.2020
- Oversaw front office and patient check in area. Answered multiple phone lines, scheduled patient procedures, gathered patient information, verified patient information, verified patient insurance and benefits, collected patients portion, send billing information to billing company, prepared monthly schedule for six physicians, prepared monthly reports, HIPPA officer, purchased office supplies.
- Developed correspondence letters, memos and emails
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Frequently inspected production area to verify all were HIPPA compliant.
C0- Assistant Office Manager
Saddle Creek Dental
04.2013 - 08.2016
- One of two front office team members that oversaw greeting of patients, checking patients in for scheduled appointments, answering multiple phone lines , verifying patient information, verify patient insurance and estimate patients portion, collect patient portion, present treatment plans and payment plans, check patient out after their visit, make initial and future appointments, confirm appointments, maintain electronic records, work hygiene recall and maintain full and productive schedule each day.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of front office
Front Desk Manager
Dr Gary Berner
06.1999 - 02.2003
- Performed all front desk duties, scheduled office to goal never one time missing that goal. For several years with Dr Berner, I was the only front desk person, making sure the front office ran smoothly and that patient needs were met no matter what.
Front Office
Island Oral Surgery
05.1998 - 06.1999
Dental Front Office Receptionist
Harbor Square Dental
09.1996 - 05.1998
Education
High School Diploma -
Trinity Christian Academy
Jacksonville, FL06.1985
Skills
- Detail-oriented
- Planning and Coordination
- Relationship building
- Policy and procedure modification
- Payroll and budgeting
- Credit and collections
- Account Reconciliation
- Workflow planning
- Supervision
- Clerical
- Team building
Plants, flowers
When I am not working I enjoy spending time planting flowers and tending to all of my plant
Timeline
Insurance Coordinator/Dental Treatment Coordinator
Oral Surgery Michiana
07.2021 - Current
Business Office Coordinator
Heart Of Texas Surgery Center And Cath Lab
08.2017 - 04.2020
C0- Assistant Office Manager
Saddle Creek Dental
04.2013 - 08.2016
Front Desk Manager
Dr Gary Berner
06.1999 - 02.2003
Front Office
Island Oral Surgery
05.1998 - 06.1999
Dental Front Office Receptionist
Harbor Square Dental
09.1996 - 05.1998
High School Diploma -
Trinity Christian Academy
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