Kelley Christie
Saint Johns,FL
Summary
Driven by results, I excelled at Hershey as a Sales Representative, leveraging customer relationship building and interpersonal communication skills to significantly enhance client satisfaction and expand the customer base. My strategic approach to sales and account management, underscored by a proven track record of exceeding quotas, showcases my ability to drive revenue growth and build strong, lasting customer relationships.
Overview
11
11
years of professional experience
Work History
Sales Representative
Hershey
10.2021 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Account Manager
Rogue Marketing
09.2016 - 09.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Operations Manager
Highland Academy
08.2013 - 05.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Bachelor of Science - Marketing
University Of Southern Maine
Gorham, ME05.1991
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
Timeline
Sales Representative
Hershey
10.2021 - Current
Account Manager
Rogue Marketing
09.2016 - 09.2020
Operations Manager
Highland Academy
08.2013 - 05.2015
Bachelor of Science - Marketing
University Of Southern Maine
Similar Profiles
Leland GrayerLeland Grayer
Material Handler at HersheyMaterial Handler at Hershey
Manuel A. Meras LizardoManuel A. Meras Lizardo
Casepacker Opp. at HersheyCasepacker Opp. at Hershey
Gwendolyn AndersonGwendolyn Anderson
General Laborer at HersheyGeneral Laborer at Hershey