Kelley Delia
Bedford,MA
Summary
Adept at balancing speed and efficiency with exceptional customer service, I have honed my craft at establishments like Common Craft, mastering classic cocktail knowledge and fostering teamwork. My proactive approach to customer satisfaction and embracing cleanliness has consistently enhanced guest experiences, showcasing my ability to adapt and excel in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Craft Cocktail Bartender
Common Craft
Burlington, MA
06.2022 - Current
- Contributed to sharing ideas on evolving consumer preferences or opportunities for improvement within the bar operations.
- Balanced creativity and efficiency in drink preparation, ensuring consistent product quality while minimizing wait times for guests.
- Maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Streamlined cocktail preparation processes, resulting in faster service times and improved guest experiences.
- Managed cash handling procedures accurately, ensuring proper accounting of daily sales transactions.
- Stayed current on industry trends and emerging mixology techniques to maintain cutting-edge skills as a Craft Cocktail Bartender.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons and encouraging repeat business.
Server
The Inn At Hastings Park
Lexington, MA
09.2015 - 02.2020
- Performed strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender Shift Manager
Dalya's
Bedford, MA
04.2004 - 01.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food, prepared beverages and managed promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate of Applied Science - Criminal Justice
North Shore Community College
Beverly, MA05.1989
High School Diploma -
Marblehead High School
Marblehead, MA05.1986
Skills
- Speed and Efficiency
- Cleanliness and sanitation
- Order Taking
- Classic Cocktail Knowledge
- Alcohol Safety
- Fast Learner
- Customer Service
- Honest and Dependable
- Teamwork and Professionalism
Certification
- Certified Bartender, TIPS - June 27th 2022- present
Timeline
Craft Cocktail Bartender
Common Craft
06.2022 - Current
Server
The Inn At Hastings Park
09.2015 - 02.2020
Server/Bartender Shift Manager
Dalya's
04.2004 - 01.2014
Associate of Applied Science - Criminal Justice
North Shore Community College
High School Diploma -
Marblehead High School