Kelli-Anne Guilbeault
Ashland
Summary
Efficient and collaborative team member with a strong background in customer service and cash management. Known for attention to detail and effective communication, enhancing customer experiences and team operations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Cashier
Ashland Foodmart
Ashland
06.2025 - 02.2026
- Processed customer transactions efficiently at Ashland Foodmart.
- Maintained clean, organized checkout area to promote efficient transactions and customer satisfaction.
- Assisted customers with product inquiries and store navigation.
- Handled cash, credit, and debit transactions accurately.
- Collaborated with team members to coordinate efforts during peak hours, ensuring seamless service for customers.
- Monitored inventory levels and communicated restock needs to management.
- Provided friendly service to enhance customer shopping experience at the store.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and provided detailed answers to inquiries about products and services to enhance shopping experience.
Host, Cashier and Cook
Deans Motor Lodge
Portage Lake
10.2021 - 12.2025
- Anticipated customer needs to deliver exceptional service.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Managed reservations using the hotel's booking system efficiently.
- Coordinated with housekeeping to ensure timely room readiness and cleanliness.
- Assisted guests with inquiries, providing local information and recommendations.
- Resolved guest complaints promptly to enhance overall satisfaction during their stay.
- Collaborated with team members to enhance overall guest experience consistently.
Education
High School Diploma -
New Bedford High School
New Bedford, MA06-2001
Some College (No Degree) - Medical Assistant And Phlebotomist
The Salter School
Fall River, MASkills
- Cash handling
- POS operation
- Inventory management
- Money handling
- Ordering and stocking
- Customer service
- Client relationship building
- Complaint resolution
- Attention to detail
- Time management
- Clear communication
- Written and verbal communication
- Problem solving
- Critical thinking
- Empathy and patience
- Work ethic and integrity
- Reliability and punctuality
- Liquor regulations and compliance
- Product knowledge
- Reports and documents
- Organizational growth
- Customer assistance
Timeline
Cashier
Ashland Foodmart
06.2025 - 02.2026
Host, Cashier and Cook
Deans Motor Lodge
10.2021 - 12.2025
High School Diploma -
New Bedford High School
Some College (No Degree) - Medical Assistant And Phlebotomist
The Salter School