Kelli Bimbo
Hoover,AL
Summary
Detailed-oriented Tech Support Representative with experience troubleshooting mobile devices, network issues , and software applications. Skilled in resolving customer concerns efficiently, navigating CRM systems & providing clear step to step solutions. Committed to delivering a seamless customer experience.
Overview
10
10
years of professional experience
Work History
Sales Support Specialist
Tmobile
02.2020 - Current
- Assisted customers with troubleshooting mobile devices, network issues, and account related concerns.
- Guided customers through software updates, device configurations, and feature setups.
- Handled escalated technical issues, working to resolve them efficiently while maintaining customer satisfaction.
- Recommend service upgrades new plans, and device promotions based on customer needs.
- Processed warranty claims , device replacements, and troubleshooting tickets.
Health Care Recruiter
RNI
07.2018 - 01.2022
- Managed the full-cycle recruitment process, including sourcing, screening, interviewing, and onboarding healthcare professionals
- Developed strong partnerships with nursing schools and medical training programs to build a reliable talent pipeline.
- Exceeded hiring quotas and key performance indicators (KPIs), contributing to organizational growth and efficiency.
- Ensured compliance with healthcare regulations and credentialing requirements, verifying licenses and certifications.
- Maintained a high candidate experience by providing clear communication, interview preparation, and timely follow-ups.
Leasing Coordinator
Ridge Crossings Apartment Homes
02.2015 - 09.2018
- Provided ongoing support for tenants throughout their lease term by addressing any concerns or requests promptly.
- Negotiated favorable lease terms for both tenant and landlord, balancing the needs of each party.
- Monitored competitor activity in the local rental market to identify opportunities for growth or improvement in our services.
- Collaborated with maintenance staff to ensure timely resolution of repair requests, maintaining positive tenant relationships.
Education
High School Diploma -
Hoover Highschool
Hoover, AL05.2014
Skills
- Customer Relationship Management (CRM)
- Conflict Resolution & Problem Solving
- Professional Phone Etiquette
- Data Entry & Record Keeping
- Multitasking & Time Management
- Claims Resolution
Timeline
Sales Support Specialist
Tmobile
02.2020 - Current
Health Care Recruiter
RNI
07.2018 - 01.2022
Leasing Coordinator
Ridge Crossings Apartment Homes
02.2015 - 09.2018
High School Diploma -
Hoover Highschool
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