Kelli Dorsey
Montgomery,AL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Optician
Vista Optical
Montgomery
11.2021 - Current
- Conducted comprehensive eye exams to assess vision and determine appropriate corrective lenses.
- Provided expert advice on lens options, frame selection, and fit adjustments to enhance customer satisfaction.
- Managed inventory of eyewear products, ensuring availability of trending styles and materials.
- Trained and mentored junior staff on optical techniques, customer service, and operational procedures.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Shuttle Driver
Hyundai Glovis
Montgomery
11.2017 - 11.2021
- Operated shuttle services to facilitate timely transportation of personnel and materials within facility.
- Ensured compliance with safety protocols, enhancing operational efficiency during transport activities.
- Coordinated schedules for shuttle routes, optimizing logistics and reducing wait times for passengers.
- Assisted in training new drivers on company policies and driving procedures, promoting adherence to standards.
- Maintained clean and neat shuttle for passenger comfort.
- Collaborated with logistics teams to coordinate shuttle schedules effectively.
- Operated with safety and skill to avoid accidents and delays.
Sales Associate
Metro PCS
MONTGOMERY
05.2014 - 05.2017
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock audits and restocking procedures.
- Processed transactions efficiently using point-of-sale (POS) systems, ensuring customer satisfaction.
- Collaborated with team members to implement promotional displays, increasing product visibility.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Analyzed customer feedback to identify areas for service improvement.
Sales Associate
Beauty and Beyond
Montgomery
03.2012 - 05.2014
- Collaborated with team members to implement promotional displays, increasing product visibility.
- Assisted customers with product selection, enhancing overall shopping experience.
- Helped make sure customers was satisfied.
- Educated customers on product features and benefits, driving informed purchasing decisions.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Robert E Lee
Montgomery05-2012
Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Repairing glasses
- Retail sales
- Supply management
- Frame fitting
- Patient history documentation
Timeline
Optician
Vista Optical
11.2021 - Current
Shuttle Driver
Hyundai Glovis
11.2017 - 11.2021
Sales Associate
Metro PCS
05.2014 - 05.2017
Sales Associate
Beauty and Beyond
03.2012 - 05.2014
High School Diploma -
Robert E Lee