Summary
Overview
Work History
Education
Skills
Timeline
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Kelli Heath

Dallas,OR

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable person successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized person with experience in all restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Overview

8
8
years of professional experience

Work History

Server

Dallas Retirement Village
07.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server

Rosie's Restaurant
03.2022 - 03.2023
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

F&B Supervisor

Last Frontier Casino
08.2016 - 02.2022
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Resolved customer complaints involving food or beverage quality and service.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Maintained highest standards for beverage quality and service.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.

Server Banquets

Salishan Spa & Golf Resort
04.2015 - 08.2016
  • Set up banquet tables and chairs based on event requirements.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Handled food and beverage orders for up to 200 guests, delivering prompt and friendly service.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

High School Diploma -

Woodland High School
Woodland, WA
06.1982

Skills

  • Food Preparation and Safety
  • Food Sales and Promotion
  • Menu Memorization
  • Dining Customer Service
  • To-Go Order Preparation
  • Quality Control
  • Seating Assignment Preparation
  • Stocking and Replenishing
  • Cash Handling
  • Special Dietary Requirements
  • Buffet Setup and Takedown

Timeline

Server

Dallas Retirement Village
07.2023 - Current

Server

Rosie's Restaurant
03.2022 - 03.2023

F&B Supervisor

Last Frontier Casino
08.2016 - 02.2022

Server Banquets

Salishan Spa & Golf Resort
04.2015 - 08.2016

High School Diploma -

Woodland High School

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Kelli Heath