Kelli Hines
Elk City,OK
Summary
Dynamic and results-driven professional with a background in hairstyling, client relations, and sales at Merle Norman Cosmetics in Elk City, OK. Administrative paralegal support for EWCC and Tom Pixton, Attorney at Law. Known for exceptional interpersonal skills and advanced communication, I excel in administrative services in which i have over 20 years experience.
Overview
10
10
years of professional experience
Work History
Hairstylist
EC Hair Company
Elk City, OK
04.2026 - Current
- Collaborated with team members to create promotional campaigns, increasing salon visibility within the community.
- Streamlined salon operations by optimizing scheduling processes, reducing wait times for clients significantly.
- Cultivated strong relationships with clients, fostering loyalty through exceptional service and follow-up consultations.
Hairstylist
Rhinestone Raven's Boutique
Elk City, OK
02.2024 - 04.2026
- Provided personalized hair consultations to identify client preferences and styles
- Executed various hair cutting techniques, including layering and texturizing
- Maintained cleanliness and organization of workstations, ensuring compliance with safety protocols
- Assisted in inventory management by tracking product usage and reordering supplies
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Telemarketer
Procom
Taft, Ok
08.2019 - 11.2022
- Conducted outbound calls to engage potential clients and promote services.
- Provided product information and addressed customer inquiries effectively.
- Documented call outcomes in CRM systems to maintain accurate records.
- Collaborated with team members to refine calling strategies and improve outreach efforts.
- Assisted in training new team members on telemarketing protocols and best practices.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Completed daily and weekly sales reporting using assigned tools.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Paralegal
EWCC
Taft, Ok
03.2016 - 08.2019
- Researched case law and legal precedents to support attorney preparations.
- Drafted legal documents, including briefs and motions, ensuring compliance with court requirements.
- Managed case files and organized evidence for hearings and trials, improving accessibility for legal teams.
- Coordinated communication between clients and attorneys, facilitating information exchange and client updates.
- Edited and proofread legal documents to verify accuracy.
- Prepared legal briefs, motions, and pleadings.
Education
No Degree - Marketing
SWOSU
Sayre, OKParalegal Studies
Blackstone University
Remote09-2017
Cosmetology
Cosmetology School
Clinton, OK08-2005
Skills
- Quick learner
- Microsoft Office, word, excel, power point
- Westlaw
- General office equipment
- Interpersonal skills
- Appointment scheduling
- Schedule management
- Advanced communication skills
- Strong leader
- OSHA 30
Timeline
Hairstylist
EC Hair Company
04.2026 - Current
Hairstylist
Rhinestone Raven's Boutique
02.2024 - 04.2026
Telemarketer
Procom
08.2019 - 11.2022
Paralegal
EWCC
03.2016 - 08.2019
No Degree - Marketing
SWOSU
Paralegal Studies
Blackstone University
Cosmetology
Cosmetology School