Kelli Jones
Timewell,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Customer Service Clerk Specialist
Dot Foods Inc.
Mount Sterling , IL
10.2014 - Current
- Data entry/processing of customer orders, as well as DOT use orders for different departments.
- Assist the customer service team with challenging tasks.
- Processing customer orders through the OCR portal.
- Process customer credits.
- Process Supplier's legal documents into OnBase for legal team compliance. Verify all uploaded documents meet requirements and standards. Transfer the document information into Salesforce to ensure system updates.
- Process customer returns.
- Assume responsibilities during co-workers' absences.
- Entered customer late modifications and tracked order changes effectively.
- Create work instructions for all of my job responsibilities.
- Find ways to streamline processes.
Customer Development Representative
Dot Foods Inc.
Mount Sterling, IL
01.2011 - 10.2015
- Ensured all client needs were consistently met.
- Identified and delivered suitable offerings to boost sales through persistent cold calling.
- Handled inbound calls regarding new customer inquiries. Provided detailed explanations of DOT services and offerings.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Addressed concerns promptly.
- Performed regular follow-up calls to check on customer satisfaction levels.
Customer Service Representative
Dot Foods Inc.
Mount Sterling, IL
04.2008 - 01.2011
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Conducted employee training sessions.
Education
High School Diploma -
Rushville High School
Rushville, Illinois05-2001
Skills
- Data Entry
- Problem solving abilities
- Adaptive team player
- Multi-Task Management
- Communication
- Organized
- Attention to detail
References
References available upon request.
Timeline
Customer Service Clerk Specialist
Dot Foods Inc.
10.2014 - Current
Customer Development Representative
Dot Foods Inc.
01.2011 - 10.2015
Customer Service Representative
Dot Foods Inc.
04.2008 - 01.2011
High School Diploma -
Rushville High School
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