Summary
Work History
Education
Skills
Accomplishments
Interests
Work Availability
Quote
Timeline
AssistantManager

Kelli Lathum

Pinnacle,North Carolina

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work History

Clerk

U.S. Census Bureau
03.2020 - 07.2020
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Communicated with customers via phone and email in responds to inquiries.
  • Supported human resources initiatives by assisting with selecting of new employees.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Education

Bachelor of Arts - History

University of North Carolina At Wilmington
Wilmington, NC
12-2012

Associate of Applied Science - Biotechnology

Forsyth Technical Community College
Winston-Salem, NC
05-2009

High School Diploma -

South Stokes High School
Walnut Cove, NC
06-1988

Skills

  • Telephone etiquette
  • Customer service
  • Administrative support
  • Filing systems
  • Database entry
  • Typing speed: 45 wpm
  • Proficient in Microsoft Word technology

Accomplishments

In 2009, graduated with Honors with an Associated Degree in Applied Science in Biotechnology.

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Historical Exploration
  • I like trying new recipes and food trends
  • I enjoy various forms of art, such as watercolor, and acrylic painting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Clerk

U.S. Census Bureau
03.2020 - 07.2020

Bachelor of Arts - History

University of North Carolina At Wilmington

Associate of Applied Science - Biotechnology

Forsyth Technical Community College

High School Diploma -

South Stokes High School

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Kelli Lathum