Kelli Martin
Cicero,NY
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
4
4
years of professional experience
Work History
Medical Office Manager
Medical Services Of Syracuse
07.2021 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
MOA/Office Assistant Specialist
Advanced ENT
06.2020 - 07.2021
- Developed correspondence letters, memos, and emails.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
Nurse
Geneva General Hospital
05.2019 - 03.2020
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH05.2024
Associate of Science - Nursing
Fingerlakes College of Nursing
Geneva, NY05.2019
Skills
- Change Management
- Reception Management
- Attention to Detail
- Team Supervision
- EMR Software
- Insurance Eligibility and Verification
- Team Leadership
- Physician Group Management
- Patient Registration
Additional Information
My Management position at Medical Services of Syracuse has been a mixture of learning and accomplishment. Learning all the testing available in the office such as EEG, VAT, EMG, Carotid and TCD doppler, and ANS testing. Along with this managing a robust office with many moving parts, the Medical Spa that is connected to the office and Building a in office Infusion center from the ground up. Managing everything from ordering inventory to researching billing issues, I have learned and grown into the professional I am today.
Timeline
Medical Office Manager
Medical Services Of Syracuse
07.2021 - Current
MOA/Office Assistant Specialist
Advanced ENT
06.2020 - 07.2021
Nurse
Geneva General Hospital
05.2019 - 03.2020
Bachelor of Science - Psychology
Southern New Hampshire University
Associate of Science - Nursing
Fingerlakes College of Nursing
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