Kelli Miles
San Diego,CA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management.
Overview
14
14
years of professional experience
Work History
Office Manager
Bruckner Law Firm
San Diego, CA
10.2014 - 07.2019
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Arranged corporate and office conferences for company employees and guests.
Sales Manager
Freedom Voice
San Diego, CA
01.2008 - 10.2008
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Aggressively pursued competitive accounts by differentiating company from competitors.
CYS Program Associate Technology Lab
United States Army
09.2006 - 12.2007
- Responsible for the operation of the Child and Youth Services (CYS) Technology Lab in accordance with applicable regulations.
- Assisted in designing and responsible for implementing an Educational Technology Program for youth 6-18 years of age.
- Planned, coordinated, and conducted activities for program participants based on observed needs of individual children/youth and in cooperation with other CYS staff.
- Prepared and implemented program options for children and youth with special requirements.
Information Technology Officer
United States Air Force
06.1998 - 07.2005
- Liaised with executive leaders to solve operational and workflow issues to reduce breakdown in data communication.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Influenced and directed IT infrastructure to drive key business strategies and processes.
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
Education
Certificate - Paralegal
CSU San Marcos
04.2015
Bachelor of Science - Biology
United States Air Force Academy
05.1998
Skills
- Budgetary Planning
- Team Management
- Accounts Payable and Receivable Auditing
- Year-End Reconciliation
- Profit and Loss Statements
- Office Supplies and Inventory
- Data Communications
- Executive Calendars
Focused on Child Development and Positive Experiences
- Chaperoned 4th/5th grade camp two years in a row.
- Lead weekly small group of 4th and 5th graders discussing character development for 3 years.
- Coached recreational softball for 6 years, ages 6-13.
- Co-lead girl scout troop for 3 years, ages 9-12.
Timeline
Office Manager
Bruckner Law Firm
10.2014 - 07.2019
Sales Manager
Freedom Voice
01.2008 - 10.2008
CYS Program Associate Technology Lab
United States Army
09.2006 - 12.2007
Information Technology Officer
United States Air Force
06.1998 - 07.2005
Certificate - Paralegal
CSU San Marcos
Bachelor of Science - Biology
United States Air Force Academy
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