Kelli Nichols
Account Manager
Vashon,WASHINGTON
Summary
A position combining my passion for nutrition and life experience in customer relations and operations management.
Overview
26
26
years of professional experience
7
7
years of post-secondary education
Work History
Account Manager/Project Manager
Ad Music
01.2011 - Current
- Communicate with and carry out the CEO’s vison by conceptualizing and building infrastructure to grow the company.
- Develop and implement new procedures as new clients onboard and technology changes.
- Oversee the day-to-day administrative and operational functions of the company including training and managing several employees.
- Manage all aspects related to collection of music royalties in advertising for clients and secured collection of over $3.5 million in back-end royalties for 100 clients over 10 years.
- Brought company from an annual income of $50,000 to over $500,000 annually within the first 5 years and maintained that income for 5 years even with downturn in the industry.
- Interact with clients to obtain information needed for royalty collection and resolve any issues they have with their Performance Rights Organizations (PROs).
- Submit song track and performance data to the PROs meeting quarterly deadlines.
- Design Filemaker Pro database for efficiency and to manage all data related to client information including importing Google spreadsheets and exporting data to various platforms such as BMAT, Tunesat, and Soundmouse.
- Transition client data for over 100 clients from spreadsheets to a database.
- Develop systems and procedures for new services being offered related to mechanical royalties (HFA, MRI, MLC and SoundExchange), distribution and YouTube Content ID.
- Prepare invoices for billing clients by sorting data on the distributions from SESAC, BMI, and ASCAP.
- Analyze agreements to determine licensing terms or conditions of work- for-hire agreements.
- Manage several ongoing special projects including distribution analysis, database reconciling of metadata, comparing detection services, and updating client catalogs when switching PROs.
Personal Assistant
Ainslie MacLeod
Vashon, WA
01.2006 - 05.2011
- Communicated with worldwide clients and scheduled appointments.
- Created and organized scheduling system for wait-list of hundreds of clients.
- Provided travel itineraries, logistics, and overall support on domestic and international speaking engagements.
- Served as key contact person and coordinator for publications.
Technician III
Level 3 Communications
Seattle, WA
06.1999 - 01.2005
- Circle of Excellence Award 2002.
- Designed, installed, and tested circuits of varying bandwidths (DS1 to OC192) on a national telecommunications network.
- Installed and maintained transport and IP equipment on the network including Fujitsu, Nortel, Alcatel, Ciena, Redback, Juniper, Laurel, and Cisco.
- Supported the Network Operations Center by investigating alarms and troubleshooting circuits.
- Maintained Alcatel 1630, 1631, 1633, and 1680 DACS and Nortel OPTera.
- Communicated daily with sales personnel and engineers regarding orders via the phone and email.
- Coordinated with other providers (Qwest, MCI, etc) to test and turn-up circuits.
- Involved with overseeing the proper operation of the emergency generator, UPS system, rectifiers and automatic transfer switch.
- Interfaced with customers regarding the activation and maintenance of their circuits.
- Updated and maintained inventory management system and database of equipment and circuits.
- Traveled regularly to other states for training and provided on-the-job training for other employees.
Technician
I- Electric Lightwave, Inc
Seattle, WA
05.1998 - 05.1999
- Installed equipment for a fiber-optic network including racking, powering and provisioning equipment.
- Communicated with customers, sales personnel, and engineers concerning equipment installations.
- Used a computer and associated software to provision and activate equipment.
- Assisted in field engineering of network and customer equipment.
Materials Coordinator
Electric Lightwave, Inc
Seattle, WA
06.1997 - 05.1998
- Managed warehouse by tracking inventory and maintaining related spreadsheets.
- Received deliveries and coordinated distribution of materials to field technicians.
- Processed equipment repairs and coordinated repairs with vendors.
Environmental Compliance Coordinator
Trident Seafoods Corp
Akutan, AK.
08.1995 - 05.1996
- Created an Environmental Compliance department at a large seafood processing facility and developed all procedures and methodology pertaining to compliance with federal permit.
- Monitored and reported to outside agencies the status of all processing and sanitary discharges.
- Traveled to other facilities owned by the company in remote areas of Alaska to assess environmental compliance situation.
- Communicated with management and other employees regarding compliance with regulations.
- Measured oxygen and other parameters in receiving waters regularly using a small boat.
- Assisted and supervised sample collection, storage, tracking, and laboratory analysis.
- Tracked all data including daily flow rates, production figures, and laboratory results.
Fisheries Biologist
Alaskan Observers Inc
Seattle, WA.
01.1995 - 05.1995
- Represented National Marine Fisheries Service aboard commercial fishing vessels in Alaska.
- Collected data on total catch and species composition.
- Conducted various biological projects and monitored for incidental catch of marine mammals.
- Documented illegal activity and marine pollution violations.
- Traveled to remote areas in the Bering Sea and Gulf of Alaska to embark/disembark vessels.
- Spent several weeks at a time at sea monitoring activity and collecting data.
- Operated VHF and single side-band radios on a regular basis.
Environmental Compliance Technician
Westward Seafoods Inc
Dutch Harbor, AK.
01.1994 - 01.1995
- Supervised all processing activity and communicated with employees to insure compliance with regulations.
- Collected and performed laboratory analysis on water samples from processing plant.
- Monitored oxygen levels and performed drogue surveys in surrounding bays.
- Tracked all data including daily flow rates, production figures, and laboratory results.
- Operated a skiff, crane and forklift on a regular basis.
Education
BS - Biology
Stockton University
09.1987 - 05.1992
Practitioner -
Nutritional Therapy Association
02.2004 - 07.2006
RWP, Restorative Wellness Practitioner-Level 3, Restorative Wellness Solutions (3/18 - undefined
Timeline
Account Manager/Project Manager
Ad Music
01.2011 - Current
Personal Assistant
Ainslie MacLeod
01.2006 - 05.2011
Practitioner -
Nutritional Therapy Association
02.2004 - 07.2006
Technician III
Level 3 Communications
06.1999 - 01.2005
Technician
I- Electric Lightwave, Inc
05.1998 - 05.1999
Materials Coordinator
Electric Lightwave, Inc
06.1997 - 05.1998
Environmental Compliance Coordinator
Trident Seafoods Corp
08.1995 - 05.1996
Fisheries Biologist
Alaskan Observers Inc
01.1995 - 05.1995
Environmental Compliance Technician
Westward Seafoods Inc
01.1994 - 01.1995
BS - Biology
Stockton University
09.1987 - 05.1992