Kelli Pura
Sutter Health
Millbrae,CA
1
Certification
15
years of professional experience
Dedicated Patient Service Representative with expertise in insurance verification, patient scheduling, and EPIC. Proven ability to enhance patient experiences through efficient communication and care coordination.
Work History
Patient Service Representative
1 Year 8 Months- Oversaw patient registration operations for high-volume radiology department, ensuring efficient processing of scheduled appointments and walk-in patients.
- Ensured accurate verification of insurance eligibility and coverage to facilitate patient access to radiology services.
- Maintained accurate patient records by updating demographics, insurance details, and scheduling information in Epic.
- Oversaw multi-line phone queues, triaging patient calls and facilitating high-volume communications for radiologists.
- Ensured accurate documentation and compliance with hospital and HIPAA standards.
Patient Service Representative
6 Years 3 Months- Provided exceptional customer service by addressing patient inquiries and resolving issues efficiently.
- Verified insurance information and assist patients with coverage-related inquiries prior to services.
- Maintained accurate patient records and documentation, enhancing accessibility for healthcare providers.
- Support front desk operations and coordinate patient flow in a fast-paced hospital environment.
- Participate in departmental rounds to evaluate workflow efficiency and recommend process improvements.
Cardiac Arrhythmia Technician
7 Months- Monitored cardiac rhythms using advanced telemetry systems for accurate arrhythmia detection.
- Analyzed electrocardiograms to identify abnormalities and recommend appropriate clinical interventions.
- Evaluated and interpreted patient ECGs with precision, processing up to 52 ECGs per hour.
Administrative Assistant
6 Years 5 Months- Managed appointment scheduling processes to enhance booking efficiency.
- Utilized Microsoft Word to transcribe EMG/NCV tests, maintaining high standards of accuracy and detail.
- Optimized insurance authorization procedures, ensuring timely approvals and improved service delivery.
Education
Bachelor of Arts - Child And Adolescent Development
Skills
Insurance verification
EPIC
Phone Systems/ Multi-line call handling
Patient scheduling and registration
Patient care coordination
Certification
Certified Cardiographic Technician
Timeline
Patient Service Representative
Sutter Health
11.2024 - CurrentRead More
Patient Service Representative
Saint Mary's Medical Center
08.2018 - 11.2024Read More
Cardiac Arrhythmia Technician
LifeWatch
01.2018 - 08.2018Read More
Administrative Assistant
James Y. Soong, M.D., APC
08.2011 - 01.2018Read More
San Francisco State University
Bachelor of Arts from Child And Adolescent Development
Read More