Kelli Robinson
Belleville,IL
Summary
Dynamic leader with proven success at AJ's Smashed and Smoked and Jefferson's, enhancing team development and customer service. Excelled in training, multitasking, and fostering a positive work environment, leading to increased sales and profitability. Skilled in staff supervision and problem-solving, ensuring operational excellence and partner loyalty.
Overview
17
17
years of professional experience
Work History
General Manager
AJ's Smashed and Smoked and Jefferson's
05.2007 - Current
- Managed employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with vendors, and partners to ensure long-term success and loyalty.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Reviewed and approved employee schedules and timesheets.
- Trained and supervised new staff to enhance customer service skills.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Developed unique events and special promotions to drive sales.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Assisted with personnel records management to support recordkeeping accuracy.
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Documented human resources records and maintained confidentiality of sensitive personal information.
Education
General Studies
Southwestern Illinois College
Belleville, ILHigh School Diploma -
West Plains High School
West Plains05.1992
Skills
- Team Development
- Training and Onboarding
- Employee Performance Evaluations
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Scheduling and Rostering
- Customer Service
- Staff Supervision
- Supply Ordering and Management
- Documentation And Reporting
Timeline
General Manager
AJ's Smashed and Smoked and Jefferson's
05.2007 - Current
General Studies
Southwestern Illinois College
High School Diploma -
West Plains High School
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