Open To Work
Kelli Stinson
Ameris Bank
Atlanta,GA
Work Preference
Job Search Status:
Open to work
Desired Job Title
Human Resources CoordinatorHuman Resources AssistantHuman Resources AssociateAdministrative AssistantAdministrative Coordinator
Work Type
Full Time
Location Preference
Remote
Minimum Desired Compensation
$70000/yr
Important To Me
Work-life balanceCompany CultureWork from home optionCareer advancementHealthcare benefits
17
years of professional experience
Results-driven Operations Leader with expertise in onboarding, employee support, benefits coordination, compliance auditing, and diversity initiatives. Specializes in training and fostering cross-department collaboration. Builds strong employee relationships while ensuring accurate and confidential HR operations. Holds a Master’s in Human Resources Management and possesses a solid background in banking and digital engagement.
Work History
Digital Engagement Specialist
6 Years 11 Months- Supported onboarding by assisting new consumer and business clients with account setup and digital access.
- Managed escalated customer concerns and collaborated with internal departments to ensure timely issue resolution.
- Delivered high‑quality internal and external customer service, ensuring timely follow-up and issue resolution.
- Trained, coached, and mentored new hires on department procedures, systems, and customer service standards.
- Monitored departmental inboxes and managed workflow to ensure timely responses and efficient communication.
- Acted as the primary point of contact during manager absences, maintaining continuity of operations and supporting team members with daily issues.
- Conducted testing for internal projects, contributing to process improvement and operational readiness.
Employee Banking Specialist
2 Years- Partnered with Human Resources to conduct New Hire Orientation and support onboarding activities.
- Delivered internal employee support by processing banking requests with confidentiality and accuracy.
- Collaborated with HR Benefits to open Health Savings Accounts (HSAs) and provide basic benefits guidance.
- Managed administrative tasks for Customer Service and Digital Banking teams, supporting cross‑department operations.
- Performed receptionist duties including greeting visitors, directing calls, and scheduling meetings for HR and other departments.
- Conducted weekly audits of termination reports to ensure compliance and accurate HR documentation.
Operations Team Lead
8 Years 2 Months- Trained new hires for 30 days during onboarding, to ensure readiness in customer service and operational procedures.
- Conducted branch audits to ensure compliance with internal policies and regulatory requirements.
- Built strong employee and customer relationships, resolving issues with professionalism and confidentiality.
- Supported employee development by mentoring team members and assisting with performance readiness.
Diversity and Inclusion Specialist
2 Months- Developed content and communications for Diversity & Inclusion initiatives, supporting organizational culture goals.
- Collaborated with leadership and new hires to gather personal stories and build inclusive messaging.
- Created employee engagement activities to promote the launch of GE’s D&I webpage.
- Managed project tasks, coordinated weekly updates, and supported remote collaboration with D&I leadership.
Education
Master of Science - Human Resources Management
Bachelor of Arts - Communications
Skills
Onboarding & Orientation • Employee Relations • Benefits Administration (HSA) • Training & Development • Diversity & Inclusion Support • Internal Customer Service • Document Management • Cross-functional Collaboration • Communication • Workflow Management • Confidential Employee Support
Timeline
Digital Engagement Specialist
Ameris Bank
10.2019 - CurrentRead More
Employee Banking Specialist
Fidelity Bank (Merged with Ameris Bank)
09.2017 - 09.2019Read More
Diversity and Inclusion Specialist
General Electric Company
01.2017 - 03.2017Read More
Operations Team Lead
Fifth Third Bank
07.2009 - 09.2017Read More
Walden University
Master of Science from Human Resources Management
Read More
Eastern Michigan University
Bachelor of Arts from Communications
Read More