Kelli Wallace
Channelview
Summary
Assistant store manager with over 4 years experience with the Cavender's company. Leading the stores in customer service and sales. Efficiently cross trained to handle many jobs throughout the store. Proficient in employee relations and training
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Cavender's Boot City
Houston
08.2021 - Current
- Assist in managing daily store operations and team performance
- Train new employees on store procedures and customer service standards
- inventory management and restocking
- staff scheduling
- Engaged with customers to resolve issues and improve shopping experience.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction
- oversee online orders team through store level
- participate in new store opening and merchandising
Key holder
Cavender's Boot City
Houston
08.2021 - Current
- Assisted customers in selecting products, providing exceptional service and product knowledge.
- proficient in store opening and closing procedures
- Operated the cash register, processing transactions accurately and efficiently.
Head Cashier
Cavender's Boot City
Houston
08.2021 - Current
- Supervised cash handling and ensured accuracy during financial transactions.
- Trained and mentored new cashiers on customer service best practices.
- Processed returns, exchanges, and customer inquiries efficiently.
Assistant Manager
Tobacco Barn
Channelview
08.2002 - 01.2024
- Trained and mentored staff on customer service techniques and product knowledge.
- Assisted in inventory management and replenished stock as needed.
- maintained all records on daily deposits and office files
- assisted customers in store and on transactions
Manager
Tobacco Barn
Alvin
01.2004 - 10.2006
- Supervised daily operations and ensured compliance with safety regulations.
- Trained staff on product knowledge and customer service techniques.
- Managed inventory levels and coordinated restocking processes effectively.
- Developed schedules for team members to optimize workflow efficiency.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- TABC certification
- Placed and received merchandise orders through Brookshire brothers and grocery supply
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
GED -
Galena Park High School
Galena Park, TXSkills
- Team supervision
- Inventory management
- Customer engagement
- Cash handling
- Staff training
- Visual merchandising
- problem solving
- Assignment delegation
- POS systems operations
- Work Planning and Prioritization
- Customer service and engagement
- zebra online order processing
- top sales
Accomplishments
December top sales 2022-2024
Timeline
Assistant Store Manager
Cavender's Boot City
08.2021 - Current
Key holder
Cavender's Boot City
08.2021 - Current
Head Cashier
Cavender's Boot City
08.2021 - Current
Manager
Tobacco Barn
01.2004 - 10.2006
Assistant Manager
Tobacco Barn
08.2002 - 01.2024
GED -
Galena Park High School