Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelli Whipple

Florence,MS

Summary

Knowledgeable Co-Manager with solid background in overseeing daily operations and ensuring efficient workflow. Successfully led multiple teams to achieve project milestones ahead of schedule. Demonstrated expertise in team management and problem-solving.


Overview

15
15
years of professional experience

Work History

Co-Manager

Wendys Fast Food
11.2020 - 08.2025
  • Managed inventory, completed truck orders, counted inventory weekly.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Approved regular payroll submissions for employees.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Completed weekly paper work, food cost, fsa walk throughs
  • Managed the store
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.

Kitchen Manager

Smokey Mountain Grille
11.2018 - 11.2020
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Improved customer satisfaction with timely and accurate food delivery.
  • Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.

General Manager

Krystals Burgers
11.2017 - 09.2019
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

General Manager

Bumpers
10.2013 - 02.2015
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Night Shift Manager

Sonic
11.2010 - 08.2014
  • Ran nightly reports closing out various accounts and detailing daily activities.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Improved employee productivity by implementing efficient work schedules and task delegation.
  • Contributed significantly towards the achievement of organizational targets through active participation in strategic planning initiatives during night shifts.

Education

GED -

Florence High MS
Florence, MS
12-2011

Skills

  • Staff management
  • Team leadership
  • Customer service
  • Staff training and development
  • Task delegation
  • Time management
  • Complex Problem-solving
  • Inventory management
  • Customer relationship management
  • Problem resolution
  • Scheduling and coordinating

Timeline

Co-Manager

Wendys Fast Food
11.2020 - 08.2025

Kitchen Manager

Smokey Mountain Grille
11.2018 - 11.2020

General Manager

Krystals Burgers
11.2017 - 09.2019

General Manager

Bumpers
10.2013 - 02.2015

Night Shift Manager

Sonic
11.2010 - 08.2014

GED -

Florence High MS

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