Kelli Wright
Groton,CT
Summary
Personable Office Administrator with 12 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
20
20
years of professional experience
Work History
Property Manager Office Administrator
Shipman Management
Groton, CT
06.2011 - Current
- Enhanced tenant satisfaction by addressing maintenance and repair requests promptly and efficiently.
- Streamlined office operations for increased efficiency by implementing digital filing systems and automating routine tasks.
- Reduced property vacancies with targeted marketing campaigns, thorough applicant screenings, and timely followups.
- Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
- Maintained a safe living environment for tenants by conducting regular property inspections, initiating repairs as needed, and enforcing lease terms regarding safety regulations.
- Facilitated smooth communication between tenants and property owners by acting as the primary point of contact for all concerns, providing prompt updates on any issues that arose.
- Maximized rental revenue through proactive lease renewals, offering incentives where appropriate to retain long-term tenants.
- Oversaw successful move-in/move-out processes including unit inspections, security deposit refunds or deductions, and efficient turnovers for new occupants.
- Coordinated legal proceedings in cases of eviction or other disputes involving tenants or contractors in accordance with applicable regulations.
- Provided exceptional customer service to both tenants and property owners, maintaining high levels of satisfaction through prompt attention to concerns and proactive problem-solving efforts.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Edited documents to improve accuracy of language, flow, and readability.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Organized and updated databases, records and other information resources.
- Administered operations to handle needs of more than 100 tenants across 50 property units.
Manager
Fin And Feather Of Groton
Groton, CT
02.2004 - 02.2011
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
East Carteret High School
Beaufort, NC05.1997
Skills
- Multitasking Abilities
- Problem Solving
- Administrative Support
- Rent Collection
- Attention to Detail
- Tenant Relations
- Lease Administration
- Eviction Procedures
- Office Administration
- Microsoft Office
- Conflict Resolution
- Property Management Expertise
Timeline
Property Manager Office Administrator
Shipman Management
06.2011 - Current
Manager
Fin And Feather Of Groton
02.2004 - 02.2011
High School Diploma -
East Carteret High School