Kellie Amador
El Paso
Summary
Customer Service professional with 10+ years of experience in resolving issues and enhancing customer satisfaction. Demonstrated ability to apply interpersonal skills effectively to meet and exceed company standards. Aiming to contribute to a customer service team focused on delivering exceptional service.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Kech Co.
El Paso
05.2022 - 02.2026
- Assisted customer inquiries with the highest degree of courtesy and professionalism.
- Resolved complaints by delivering accurate solutions to enhance customer satisfaction.
- Navigated difficult situations with tact to maintain positive customer relationships.
- Maintained up-to-date knowledge of systems/applications/products to support effective customer interactions.
- Documented customer interactions accurately in the call management system.
Assistant General Manager
Courtyard by Marriott
El Paso
09.2015 - 05.2020
- Managed daily operations to ensure exceptional guest experiences.
- Collaborated with department heads to optimize workflow and efficiency.
- Trained and mentored staff on service standards and operational procedures.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Implemented operational procedures to enhance efficiency and streamline workflows.
- Ensured compliance with company policies, procedures, and regulations.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Prepared weekly schedules for staff members based on their availability.
Front Desk Clerk
Fairfield Inn Marriott
Ontario
06.2012 - 07.2015
- Greeted guests and provided information about hotel amenities and services.
- Managed front desk operations, including check-ins and check-outs for guests.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Collaborated with team members to create seamless guest experiences.
- Maintained important files, generated occupancy and revenue reports, and communicated updates to management.
- Documented incidents and daily activities, providing comprehensive reports for management review.
Education
GED -
El Paso Community College
El Paso, TX09-2004
Skills
- Service efficiency
- Analytical problem solving
- Communication effectiveness
- Call management expertise
- Active listening skills
- Critical analysis
- Proficient in software applications
- Flexible teamwork and independently
Timeline
Customer Service Representative
Kech Co.
05.2022 - 02.2026
Assistant General Manager
Courtyard by Marriott
09.2015 - 05.2020
Front Desk Clerk
Fairfield Inn Marriott
06.2012 - 07.2015
GED -
El Paso Community College