Kellie Galloway
Lawton,OK
Summary
Dynamic leader with a proven track record at the United States Postal Service, excelling in sales team leadership and strategic planning. Leveraged consultative selling techniques and cross-functional collaboration to significantly enhance market share and sales revenue. Renowned for building strong relationships and fostering a culture of engagement, continuous improvement and achievement.
Overview
18
18
years of professional experience
Work History
District Sales Manager
United States Postal Service, HQ
Oklahoma City, OK And Little Rock, AR
01.2018 - 03.2024
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Streamlined operations by collaborating with cross-functional teams to address challenges and improve processes.
- Managed change effectively during organizational restructuring or product launches, minimizing disruption on the team''s performance.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Negotiated contracts with clients for mutual benefit while maintaining strict adherence to company policies and ethical standards.
- Resolved complex problems impacting sales management by implementing cost-effective strategies.
- Expanded market share with targeted account management and new business development initiatives.
Sales Executive
United States Postal Service, HQ
Tulsa, OK
06.2008 - 12.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Expanded market share with strategic territory planning and targeted prospecting.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Participated in industry trade shows, representing the company professionally and generating valuable leads for future business growth.
Customer Service Supervisor
United States Postal Service
Tulsa, OK
09.2006 - 06.2008
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Researched and corrected customer concerns to promote company loyalty.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
- Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
- Completed bi-weekly payroll for 108 employees.
Education
Associate of Applied Science - Word Processing / Information Technology
Northeastern Oklahoma A&M College
Miami, OK08.1985
Skills
Sales Team Leadership
Recruiting and Team Building
Employee Engagement
Employee Training and Development
Coaching and Mentoring
Performance Evaluations and Performance Improvement
Developing, implementing and execution of sales strategies, goals and targets
Selling Expertise / Consultative Selling
Relationship building and management
Business Development and Strategic Planning
Prospecting & lead generation
Market Intelligence and Industry Analysis
Timeline
District Sales Manager
United States Postal Service, HQ
01.2018 - 03.2024
Sales Executive
United States Postal Service, HQ
06.2008 - 12.2017
Customer Service Supervisor
United States Postal Service
09.2006 - 06.2008
Associate of Applied Science - Word Processing / Information Technology
Northeastern Oklahoma A&M College