Kellie Glass

• Answered incoming telephone calls to provide store, products and services information.
• Assessed customer needs to provide assistance and information on product features.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Engaged customers in friendly, professional dialogue to determine needs.
• Handled returns and exchanges according to company policies.
• Collected payments and provided accurate change.
• Processed credit card transactions quickly and securely.
• Restocked shelves as needed to ensure sufficient inventory levels.

• Cleaned residential, businesses, rentals and a wedding venue

• Communicated with customers about requests for additional supplies or cleaning services.
• Laundered sheets and removed stains to restore linens to pristine condition.
• Cleaned homes following specific and detailed protocols and requests.
• Inspected furniture for damage or stains in between guest stays.
• Emptied wastebaskets and replaced liners.
• Maintained and organized cleaning supplies stock.
• Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
• Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
• Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.

• Provided support to other departments when needed such as stocking shelves or running register.
• Ensured accuracy of all transactions by verifying prices, quantities, discounts.
• Learned roles of other departments to provide coverage and keep store operational.
• Maintained work area and kept cash drawer organized.
• Addressed customer complaints promptly while remaining professional in challenging situations.
• Greeted customers and provided excellent customer service.
• Utilized point-of-sale system effectively while maintaining data integrity in all transactions.
• Processed returned merchandise by strictly following store return and exchange procedures.
• Offered customers carry-out service at completion of transaction.
• Performed opening and closing procedures including counting cash drawers and preparing deposits.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Helped with purchases and signed customers up for rewards program.
• Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Made change on ash register, handling payments by cash, credit, debit and personal checks.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Assisted with training new cashiers in departmental operations and procedures.
• Answered phone calls to assist customers with questions and orders.
• Processed returns and exchanges efficiently while adhering to company policies.
• Counted and balanced cashier drawers.
• Exceeded customer satisfaction by finding creative solutions to problems.