Summary
Overview
Work History
Education
Skills
Timeline
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Kellie Holt

Kellie Holt

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

General Manager

Kate Spade New York
07.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Leads a team of 40+ employees.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction leading the store to the highest customer conversion in Texas.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

General Manager

Michael Kors
02.2019 - 07.2021
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Achieved #1 store in the region for 2 years in a row with the highest increase in sales over LY.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Assisted in recruiting, hiring and training of team members.
  • Elected into the Leadership Development Program by the district manager.

General Manager

Steve Madden
03.2016 - 02.2019
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Achieved #1 store in the district in 2018 with an increase of +17% over LY.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Analyzed market trends to adjust sales forecasts accordingly, ensuring inventory levels met fluctuating demand patterns.

Education

BBA - Business Administration And Management

Texas State University
San Marcos, TX
2013

High School Diploma -

L.B.J. Highschool
Johnson City, TX
2007

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Training and coaching
  • Customer Relations
  • Labor Cost Controls
  • Vendor relationships
  • Exceptional interpersonal communication

Timeline

General Manager

Kate Spade New York
07.2021 - Current

General Manager

Michael Kors
02.2019 - 07.2021

General Manager

Steve Madden
03.2016 - 02.2019

BBA - Business Administration And Management

Texas State University

High School Diploma -

L.B.J. Highschool

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Kellie Holt