Kellie Marana
Hemet,CA
Summary
Ambitious customer service/Data Entry with 5+ years of hands-on experience verifying transaction information, obtaining authorization of payments and scheduling and preparing disbursements. First-rate administrative, data entry and organizational skills. Diligent and meticulous professional commended for quickly and accurately learning new procedures. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
McCrometer
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Manufacturing Team Lead
McCrometer
07.2021 - 08.2022
- Managed daily operations, ensuring timely completion of work orders and maintaining high safety standards in the workplace.
- Oversaw inventory management activities such as tracking raw materials usage and coordinating replenishment orders to avoid stockouts.
- Resolved conflicts among team members effectively while maintaining a positive working atmosphere conducive to productivity.
- Completed production plans by scheduling and assigning personnel to daily tasks.
- Led safety meetings and monitored compliance with gear requirements and best practices.
Assembler
McCrometer
09.2020 - 07.2021
- Increased production efficiency by assembling components quickly and accurately.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
Domestic Engineer
Self
02.2011 - 09.2020
- Worked with kids to understand needs and provide them with the best care.
- Keeping up on house productivity.
- Increased customer satisfaction by resolving issues.
Order Entry Clerk
McCrometer
06.2008 - 02.2011
- Completed accurate order entry, including data verification.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Maximized customer satisfaction by checking outgoing documents for accuracy and conformance to outlined customer requirements and preferences.
- Maintained the Kaizen report and relayed the correct information to upper management.
Receptionist
McCrometer
01.2009 - 02.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Operated multi-line telephone system to independently handle over numerous calls each day.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Customer Service Representative
C.A.M Supply
07.2005 - 08.2006
- Compiled customer feedback and recommended service delivery improvements to management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Hemet High School
Hemet, CA5 2005
Skills
- Creative problem solving
- Multi-line phone talent
- Data Entry
- Problem-solving abilities
- Critical Thinking
- Customer Service
Timeline
Customer Service Representative
McCrometer
08.2022 - Current
Manufacturing Team Lead
McCrometer
07.2021 - 08.2022
Assembler
McCrometer
09.2020 - 07.2021
Domestic Engineer
Self
02.2011 - 09.2020
Receptionist
McCrometer
01.2009 - 02.2010
Order Entry Clerk
McCrometer
06.2008 - 02.2011
Customer Service Representative
C.A.M Supply
07.2005 - 08.2006
High School Diploma -
Hemet High School
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