Kellie States
Palmetto,FL
Summary
Results-driven Senior Billing Specialist with over 26 years of experience in billing and account management. Skilled in utilizing billing software, analyzing payment histories, and proven ability to resolve billing discrepancies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Billing Coordinator
Citrin Cooperman
New York, New York
02.2025 - 08.2025
- Managed client billing inquiries and resolved discrepancies efficiently.
- Utilized billing software to process transactions and maintain records securely.
- Resolved customer inquiries related to billing issues or discrepancies.
- Coordinated with internal departments on customer disputes regarding billing errors or discrepancies.
- Maintained accurate records of customer accounts and payment histories.
- Prepared detailed reports on delinquent accounts for management review and follow-up action.
- Analyzed customer accounts to identify any past due amounts or outstanding balances.
- Provided administrative support by preparing correspondence, filing documents, maintaining databases.
- Assisted in the preparation of monthly reports detailing billing activities.
- Reviewed billing documents for accuracy and completeness prior to submission.
- Ensured compliance with company policies regarding billing processes and procedures.
- Resolved customer complaints or answered customers' questions.
Billing Specialist
ECS Solutions/HW&Co
Columbus, OH
08.2018 - 02.2025
- Process customer billing inquiries and resolve discrepancies efficiently.
- Review and verify billing statements for accuracy and completeness.
- Maintain and update client billing records using company software systems.
- Answered customer inquiries regarding billings, payments, account status.
- Worked with team members to identify and develop process improvements.
- Maintained accurate records of collections, adjustments and denials in the system.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Managed all payments processing, invoicing and collections tasks.
- Executed account updates and noted account information in company data systems.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Submitted claims to insurance companies.
- Reconciled codes against services rendered.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
- Reviewed engine assigned codes and modifiers to update and verify accuracy.
- Performed additional duties as assigned by management team.
Billing Specialist
Compliance Specialists LLC
Woodbridge, New Jersey
01.2017 - 05.2018
- Compliance and billing for multiple ophthalmologists' offices.
- Working remotely on five different software systems and three clearing house systems.
- Electronically billing claims, posting insurance payments, working on clearing house rejections, and managing accounts receivable for denied and unpaid claims.
Billing Specialist
Ohio NE Health Systems
Youngstown, Ohio
10.2011 - 12.2016
- Medical and dental billing for 5 FQHC office locations serving under insured and under privileged communities.
- Audit and electronically process claims through the clearinghouse, post insurance payments, and work on clearinghouse rejections and AR for denied and unpaid claims.
- Take patient phone calls, and resolve billing issues.
Billing Manager
Dr. James Pantelakis
Youngstown, Ohio
05.2008 - 10.2011
- Oversee billing staff, and other areas of the orthopedic surgical practice.
- Credential Dr.'s practice with insurance companies.
- Oversee charge entry, insurance and patient payment posting, and claim denial/rejection resolution.
- Write appeal letters, obtain precertification for surgical procedures, write up and balance daily deposits with end-of-day reports, and run and audit patient statements.
Education
High School Diploma -
Cardinal Mooney High School
Youngstown, OH06-1986
Skills
- Billing software
- Payment reconciliation
- Account management
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
Certification
- HRAI coding bootcamp, CPC certification.
Timeline
Senior Billing Coordinator
Citrin Cooperman
02.2025 - 08.2025
Billing Specialist
ECS Solutions/HW&Co
08.2018 - 02.2025
Billing Specialist
Compliance Specialists LLC
01.2017 - 05.2018
Billing Specialist
Ohio NE Health Systems
10.2011 - 12.2016
Billing Manager
Dr. James Pantelakis
05.2008 - 10.2011
High School Diploma -
Cardinal Mooney High School