Kellie Wedemeyer
McKinney,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
Insurance Agent
Statefarm Insurance
McKinney, TX
10.2022 - 12.2022
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Built and maintained marketing relationships.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
Insurance Agent
Farmers Insurance Agency
Allen, TX
05.2022 - 09.2022
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Assistant Store Manager
Yaba Java Cafe
McKinney, TX
08.2021 - 05.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Housewife/Mother's Helper
Self Employed Web
Mesa, AZ
06.2015 - 04.2022
- Provided assistance with basic childcare tasks such as changing diapers, feeding, and bathing.
- Assisted children in completing daily activities like brushing teeth, dressing, and eating meals.
- Encouraged positive behavior and discipline for young children by setting clear boundaries and expectations.
- Prepared healthy snacks and meals while adhering to dietary restrictions or preferences.
Skills
- Customer Service
- Policy Renewals
- Client Relations
- Upselling
- Staff Management
- Child Supervision
- Group Leadership
- Child Safety Procedures
Timeline
Insurance Agent
Statefarm Insurance
10.2022 - 12.2022
Insurance Agent
Farmers Insurance Agency
05.2022 - 09.2022
Assistant Store Manager
Yaba Java Cafe
08.2021 - 05.2022
Housewife/Mother's Helper
Self Employed Web
06.2015 - 04.2022
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