Kelli L. Houston
Lorain,Ohio
Summary
Detail-oriented front desk receptionist with over 20 years of experience in customer service and administrative support. Skilled in appointment scheduling, time management, and team collaboration. Ready to leverage expertise to enhance patient care and streamline operations.
Overview
21
21
years of professional experience
Work History
Barista
Bloom Nutrition and Drink Bar
Wellington, Ohio
08.2026 - Current
- Prepared and served a variety of beverages using quality ingredients.
- Maintained cleanliness and organization of the drink preparation area.
- Assisted customers in selecting menu items with friendly recommendations.
Front Desk Receptionist
Neurology Center, Inc.
Elyria, OH
05.2005 - 07.2026
- Greeted patients warmly and provided exceptional customer service at neurology clinic.
- Assisted patients with check-in procedures and verified insurance information accurately.
- Managed appointment scheduling using electronic health record system efficiently.
- Answered phone calls promptly and directed inquiries to appropriate staff members.
- Coordinated communication between physicians, staff, and patients effectively.
- Maintained patient confidentiality while handling sensitive medical information securely.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Organized and maintained front desk area to ensure a welcoming environment.
- Redirected incoming calls to the appropriate personnel and took messages.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Performed basic bookkeeping to ensure proper tracking of expenses and income. and document filing.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Education
High School Diploma -
Admiral King High School
Lorain, OH06-1984
Skills
- Beverage preparation
- Point of sale systems
- Cash handling
- Sanitation practices
- Customer relationship management
- Customer engagement
- Appointment scheduling
- Patient confidentiality
- Attention to detail
- Time management
- Team collaboration
- Problem-solving
- Clear messaging
- Opening and closing coordination
- Verbal and written communication
- Problem resolution
Timeline
Barista
Bloom Nutrition and Drink Bar
08.2026 - Current
Front Desk Receptionist
Neurology Center, Inc.
05.2005 - 07.2026
High School Diploma -
Admiral King High School