Kellisa Wright
Atlanta,GA
Summary
Highly energetic, self-motivated sales professional with 20 years' progressive and successful experience in providing primary sales support to various marketing and sales departments. Demonstrated ability to lead sales team and manage multiple responsibilities in a fast-paced environment with tight deadlines. Proven record of identifying problems and implementing innovative solutions.
Overview
12
12
years of professional experience
Work History
Regional Manager
Northpoint Asset Management
Atlanta,GA
01.2020 - Current
- Led regional teams to achieve operational excellence and enhance service delivery standards
- Mentored and trained junior managers to foster leadership skills and promote best practices.
- Oversaw compliance with regulatory requirements, ensuring adherence across all managed properties.
- Established key performance indicators to measure success and guide decision-making processes within the region.
- Enhanced team performance by providing regular coaching, training, and performance feedback
- Secured key accounts with customized sales presentations showcasing unique value propositions tailored
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Property Manager
American Homes 4 Rent
Atlanta, GA
01.2018 - 01.2020
- Collects rents in assigned portfolio with goal of minimizing evictions and reducing delinquency
- Acts as liaison between tenants and maintenance coordinators to resolve escalated and emergency maintenance issues
- Delivers timely and applicable responses to tenant inquiries
- Maximizes retention rate through lease renewals while increasing rental rates from year to year
- Conducts move-out reconciliation; checks for damages; determines what portion of security deposit will be returned to tenant in accordance with state laws
- Drives profitability of portfolio assigned through rental growth, lease renewal and expense mitigation of both repair and maintenance and turn costs
- Handles evictions when tenant does not pay rent or otherwise breaches terms of lease; ensures all properties are within HOA compliance
- Portfolio size includes 1388 single family homes
- Processed project change requests and performed coverage research to handle repair issues
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
Assistant Property Manager
RAM Partners LLC
Atlanta, GA
09.2016 - 01.2018
- Generates and delivers general correspondence to residents, vendors, and prospective residents such as, lease violations, certificates of insurance updates, application rejection letters
- Oversee Accounts Receivable
- Maintains current and complete property management software information
- Inputs daily activities such as move-ins and move-outs, notices to vacate, resident transfers, lease renewals, lease changes, household and occupant demographics, search tag information, application approval/rejections, cancellations,
- Administers the lease renewal program
- Inspects condition of move-outs in a timely manner in order to document charges prior to reconciling security deposits
- Assists in monitoring property condition; report concerns/liabilities to property manager/maintenance supervisor
- Adheres to established policies related to fair housing
- Performs property manager duties in absence of Property Manager
- Administered operations to handle needs of more than 772 tenants across 385 property units
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Boosted occupancy 40% by leveraging market knowledge and successful promotional strategies
Sales Manager
Village Green Holding
ATLANTA, GA
10.2015 - 09.2016
- Create and implement sales strategies to meet self and company targets Solicit sales from existing clients and develop new client base Plan and manage sales activities and campaigns Identify and implement new methods of determining sales growth Prepare and manage sales budgets as directed Analyze market trends through research Evaluate market demands and strive to fulfill them Meet sales targets by 100% on continual basis Utilize effective sales techniques which resulted in additional revenue
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Improved sales processes to streamline customer acquisition and onboarding strategies
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
- Created effective strategies to target new markets after researching and analyzing competitor behavior
Sales Consultant
Village Green Holding
Atlanta, GA
09.2013 - 05.2014
- Assisted customers in selecting products suitable to their lifestyle
- Demonstrated product features when required
- Establishes and maintains good relations with residents, prospective residents, all customers, and co-workers
- Maintains detailed knowledge of local market and conditions
- Identifies area competitors in order to complete market surveys
- Adheres to established policies related
- Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner
- Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Education
License in Real Estate - undefined
GA Institute of Real Estate
Sandy Springs, GA2013
Bachelors - Business Administration Sales and Marketing
University of Southern MS
Hattiesburg, MS2002
Skills
- Yardi,CRM,OneSite,Rent Cafe, Microsoft Word
- MRI accounting software
Timeline
Regional Manager
Northpoint Asset Management
01.2020 - Current
Property Manager
American Homes 4 Rent
01.2018 - 01.2020
Assistant Property Manager
RAM Partners LLC
09.2016 - 01.2018
Sales Manager
Village Green Holding
10.2015 - 09.2016
Sales Consultant
Village Green Holding
09.2013 - 05.2014
License in Real Estate - undefined
GA Institute of Real Estate
Bachelors - Business Administration Sales and Marketing
University of Southern MS