Shamyria Bester
Huntsville,AL
Summary
Versatile property manager effective at being flexible and accommodating to each property unique needs. Committed to providing quality service in all facets of management. Trustworthy in executing prescribed business and residential goals. To obtain a position with an organization, where proven hard work and dedication will lead to career advancement.
Overview
9
9
years of professional experience
Work History
Property Manager
Brookside Properties
Vestavia Hills/Huntsville , AL
07.2022 - 10.2024
- Exercised direct supervision over property staff.
- Collected monthly assessments, rental fees, deposits and payments.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Drafted and monitored budgets for overall maintenance and operations.
- Increased occupancy rate from 90% in 2022 to 97% in 2023.
- Took delinquency from 18% in 2022 to 1% in 2023.
Assistant Property Manager
Southern Property Management
Vestavia Hills, AL
12.2021 - 07.2022
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Collected monthly assessments, rental fees, deposits and payments.
- Created and updated marketing materials for properties.
- Kept records of correspondence with residents and tenants.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Showed units to potential tenants and answered questions about life in community.
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Handled all security deposit refunds.
Leasing Specialist
Hawthrone Management, The Avenues of Lakeshore
12.2020 - 12.2021
- Meet with prospective renters and take them on tours of the property to see units that interest them
- Prepare and execute leases in accordance to company standards and regulations
- Conduct credit checks and background checks to qualify potential tenants
- Collect application fees, security deposits and rent payments
- Check and coordinate property maintenance
- Establish great relationship with tenants to provide personalized services
- Kept records of correspondence with residents and tenants.
- Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.
- Contacted and followed up with tenants on renewal notices.
Assistant Property Manager
Broad Management Group
Birmingham, AL
03.2020 - 12.2020
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Handled resident complaints and expedited maintenance requests.
- Kept records of correspondence with residents and tenants.
- Collected monthly assessments, rental fees, deposits and payments.
- Created and updated marketing materials for properties.
- Conducted apartment tours for potential tenants and answered questions about property.
Leasing Specialist
Morgan Properties
Vestavia Hills, AL
11.2018 - 12.2019
- Meet with prospective renters and take them on tours of the property to see units that interest them
- Prepare and execute leases in accordance to company standards and regulations
- Conduct credit checks and background checks to qualify potential tenants
- Collect application fees, security deposits and rent payments
- Check and coordinate property maintenance
- Establish great relationship with tenants to provide personalized services
- Report and assist Property Manager.
- Kept records of correspondence with residents and tenants.
- Received, checked and processed applications for new leases.
- Conducted background checks on applicants.
Assistant Manager
Subway
McCalla, AL
10.2017 - 10.2018
- Oversee daily store operations Open and close the store
- Train new team members Provide customer service
- Operate cash register and collect money from sales
Production Worker
INOAC Imperial System
Bessemer, AL
10.2017 - 12.2017
- Worked on production line assembling automotive parts.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Examined final products for conformance with quality and design standards.
- Monitored processes to maintain machinery function.
Office Assistant
Horne Rentals
Tuscaloosa, AL
08.2015 - 09.2017
- Greet clients Take messages
- Answer phones/take messages Filing/ copying documents
- Show property
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Personal Sitter
PRN
Tuscaloosa, AL
12.2015 - 12.2016
- Sit/Assist elderly and youth children
- Provide meals and clean housing as needed
- Administer/Assist with medications and feeding per assigned schedule.
- Monitored children's safety and well-being to prevent accidents and falls.
- Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
Education
High School Diploma -
Spain Park High School
Birmingham, AL07.2018
Bachelor of Arts - Accounting And Finance
Southern New Hampshire University
Hooksett, NHSkills
- Housing Regulations
- Vacant Unit Monitoring
- Staff Coordination
- Monthly Fee and Payment Collection
- Property Service Contract Administration
- Financial Reporting
- Dispute Handling
- Budget Preparation
- Client Relations
- Vacancy Marketing
- Excel
- Microsoft Word
- Crm
- Yardi
- Entrata
- Rent cafe
- Onesite
- Realpage
- Administrative Leadership
- Decision Making
- Training and Mentoring
- Social Media Engagement
- Microsoft Office
- Property Showing
- Basic Mathematics
References
References available upon request
Timeline
Property Manager
Brookside Properties
07.2022 - 10.2024
Assistant Property Manager
Southern Property Management
12.2021 - 07.2022
Leasing Specialist
Hawthrone Management, The Avenues of Lakeshore
12.2020 - 12.2021
Assistant Property Manager
Broad Management Group
03.2020 - 12.2020
Leasing Specialist
Morgan Properties
11.2018 - 12.2019
Assistant Manager
Subway
10.2017 - 10.2018
Production Worker
INOAC Imperial System
10.2017 - 12.2017
Personal Sitter
PRN
12.2015 - 12.2016
Office Assistant
Horne Rentals
08.2015 - 09.2017
High School Diploma -
Spain Park High School
Bachelor of Arts - Accounting And Finance
Southern New Hampshire University