Kellisha Benjamin
Hampton,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Mail Carrier
United States Postal Service
02.2022 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
Order Pick up
Target
10.2018 - 01.2020
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Picked and packed order items.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
Burger King
08.2017 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Irvington High School
Irvington, NJ06.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
- Follow-up skills
- Order Processing
- Call Management
- Customer satisfaction measurement
- Conflict Resolution
- Computer Proficiency
Timeline
Mail Carrier
United States Postal Service
02.2022 - Current
Order Pick up
Target
10.2018 - 01.2020
Cashier
Burger King
08.2017 - 08.2018
High School Diploma -
Irvington High School
Similar Profiles
Jade GolderJade Golder
City Mail Carrier at United States Postal ServiceCity Mail Carrier at United States Postal Service
Jaleesa JacksonJaleesa Jackson
Rural Carrier Associate at United States Postal ServiceRural Carrier Associate at United States Postal Service
Cody FingerCody Finger
City Letter Carrier at United States Postal Service, USPSCity Letter Carrier at United States Postal Service, USPS