Kelly Achelpohl
Hillsboro,MO
Summary
Accomplished professional with a proven track record in customer service and problem-solving, honed across roles from Sales Associate at Dirt Cheap/On the Run to MIT Training Manager at Darden Restaurant Group. Excelled in building customer relationships and enhancing team productivity, demonstrating exceptional teamwork and cash handling abilities. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Sales Associate
Dirt Cheap/On the Run
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Data Collector Enumerator
U.S. Census Bureau
07.2020 - 11.2023
- Effectively communicated findings from collected data through clear visualizations and concise written summaries for stakeholder review.
- Maintained strong professional relationships with respondents during interviews, fostering trust and cooperation throughout the data collection process.
- Successfully completed numerous surveys within given timeframes, demonstrating strong time management skills and attention to detail.
- Ensured timely completion of assigned tasks by diligently adhering to project deadlines and schedules.
- Conducted fieldwork in diverse locations, adapting to varying conditions and environments while maintaining a consistent approach to data collection.
- Complied with ethical guidelines by maintaining confidentiality of respondent information at all times during the enumeration process.
MIT Training Manager
Darden Restaurant Group
09.2007 - 04.2020
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Enhanced employee performance by designing and implementing comprehensive training programs.
Education
No Degree - Marketing/ Management
Jefferson College
Hillsboro, MO05.1994
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship Building
- Cash Handling
- Money Handling
- Flexible Schedule
- Stocking and Receiving
- Store Opening and Closing
- Customer Needs Assessment
Timeline
Sales Associate
Dirt Cheap/On the Run
05.2024 - Current
Data Collector Enumerator
U.S. Census Bureau
07.2020 - 11.2023
MIT Training Manager
Darden Restaurant Group
09.2007 - 04.2020
No Degree - Marketing/ Management
Jefferson College
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