Kelly Adams
Vancouver,WA
Summary
Dynamic leader with proven success in boosting sales and employee morale at Subway through effective team leadership and problem-solving. Skilled in cash handling and fostering a customer service-focused environment. Achieved significant improvements in operational efficiency and customer satisfaction, demonstrating strong multitasking and communication abilities. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Shift Leader
Sharis Cafe And Pies
08.2023 - 10.2024
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
District Manager
Subway
07.2022 - 08.2023
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Supervised various locations, enforcing high-quality standards of operation.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Increased employee retention through development of comprehensive rewards and recognition program.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Improved regional sales performance by implementing targeted training programs for store managers.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
Education
GED -
Wolf Creek Job Corp
07-2015
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Flexible Schedule
- Team motivation
- Strong verbal and written communication
- Customer service focus
- Decision-making capabilities
- Conflict Resolution
- Self Motivation
- Reliability
- Problem-solving abilities
- Time Management
- Teamwork and Collaboration
- Shift leadership
- Multitasking
- Quality Inspections
- Employee Scheduling
- Production Scheduling
- Sales and Upselling
- Inventory Counts
Timeline
Shift Leader
Sharis Cafe And Pies
08.2023 - 10.2024
District Manager
Subway
07.2022 - 08.2023
GED -
Wolf Creek Job Corp
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