Kelly Armour
Rock Hill,SC
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Rock Hill Gyn/Ob
Rock Hill, SC
10.2006 - Current
- Scheduled patient appointments and procedures.
- Answered incoming calls in a professional manner.
- Ran credit card batches and balanced deposits.
- Performed administrative duties such as filing, faxing, and scanning of records.
- Maintained accurate records of services provided during each visit or procedure.
- Sorted and distributed incoming mail daily.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Provided customer service by answering patient questions and concerns.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Maintained a clean and organized reception area.
- Patient check-in and check-out.
- Open and closing of office.
- Handle all Medical Records for our Rock Hill and Ft Mill Locations.
- Office Float for both Rock Hill and Ft Mill locations.
Education
Associate of Science - Buisness
Howard College
Big Spring, TX05-2001
Some College (No Degree) - Marketing
Texas Tech University
Lubbock, TXSkills
- Appointment confirmation
- Check-in coordination
- Scheduling appointments
- Appointment reminders
- Payment collection
- HIPAA compliance
- Customer service
- Insurance verification
Timeline
Patient Service Representative
Rock Hill Gyn/Ob
10.2006 - Current
Associate of Science - Buisness
Howard College
Some College (No Degree) - Marketing
Texas Tech University