Kelly Anderson
Laurel,USA
Summary
Results-driven Property Manager with more than 12 years of experience overseeing mixed use of residential and commercial communities while delivering exceptional resident experiences and operational excellence. Skilled at leading on site teams, coordinating maintenance operations and vendor partnerships, and managing all aspects of daily property operations to maximize occupancy, resident satisfaction, and asset value. Adept at collaborating with property owners, commercial tenants, and cross-functional stakeholders to achieve financial and operational objectives while fostering welcoming, service focused communities. Recognized for strong organizational skills, sound judgment, and proactive problem solving, with the ability to make effective decisions in fast paced environments. Bilingual in English and Spanish, with a commitment to delivering outstanding customer service, building lasting resident relationships, and creating exceptional living and working environments through responsive communication and hospitality-focused leadership.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Assistant Property Manager
Rubenstein Partners
10.2024 - Current
- Managed the daily operations of mixed-use residential and commercial properties totaling more than 1 million square feet across five buildings, including oversight of more than 600 residential units, while ensuring operational excellence, regulatory compliance, asset preservation, and high resident satisfaction.
- Cultivated strong, long-term relationships with residents, commercial tenants, property owners, vendors, contractors, and internal teams through responsive communication, collaboration, and a proactive, service-focused approach.
- Led the coordination of commercial tenant improvement and construction projects across a mixed-use property, working closely with ownership, contractors, engineers, and vendors to deliver projects efficiently while maintaining uninterrupted building operations and a positive resident and tenant experience.
- Collaborated in the successful opening of a new café within the tenant lounge by coordinating construction schedules, vendor activities, inspections, and operational readiness, enhancing the property's amenities and overall community experience.
Residential Manager
Bozzuto Management Company
12.2023 - 10.2024
- Drove team accountability for superior resident service, resolving escalated conflicts promptly and professionally to maintain high satisfaction and retention rates.
- Managed all resident inquiries from intake through resolution, ensuring timely follow-up and zero open issues beyond 48 hours.
- Planned and executed resident engagement events that strengthened community culture and boosted renewal intent.
- Coached and motivated a leasing team to meet or exceed occupancy targets through aggressive, metrics-driven sales strategies.
- Oversaw 100% lead management with a minimum 3-touch follow-up cadence per prospect, maximizing conversion rates.
- Initiated lease renewals 90+ days ahead of expiration, maintaining turnover at or below budgeted rates.
- Created and launched marketing and outreach programs to drive traffic and build a robust prospect pipeline.
- Ensured full compliance with Fair Housing mandates, tenant/eviction laws, and all regulatory requirements.
- Conducted quarterly lease audits and maintained organized, audit-ready lease files for the entire portfolio.
- Completed daily site inspections, identifying and addressing maintenance and curb-appeal issues proactively.
- Managed all deposit accounting, ensuring timely processing and accurate ledger reconciliation.
- Built a high-performing, customer-focused team through ongoing coaching, development plans, and skill-building opportunities.
- Prepared and managed staff schedules to optimize coverage and labor costs.
- Delivered all required weekly and month-end reports to management and ownership on deadline.
- Documented and escalated performance issues to the General Manager immediately, enforcing company standards including dress code.
- Assisted in annual budget preparation, contributing to collections strategy and expense management.
Senior Property Manager
Kay Management
08.2023 - 12.2023
- Administered daily operations for 600+ residents across a 3-property portfolio, maintaining an impeccable track record of client and resident satisfaction.
- Built and maintained strong relationships with residents, ownership, vendors, and staff, resolving conflicts effectively and ensuring superior service delivery at every touchpoint.
- Developed and executed annual sales and marketing plans to drive occupancy and build prospect pipelines across all three communities.
- Analyzed operational and leasing data to identify trends, adjust strategy, and maximize ROI on marketing spend.
- Assisted with annual operating budgets and forecasts, scheduling expenditures and overseeing monthly rent collections for the full portfolio.
- Identified cost-saving opportunities and recommended adjustments that protected NOI and kept turnover within budgeted targets.
- Maintained building systems by coordinating with maintenance services, supervising repairs, and completing daily site inspections to uphold property standards.
- Led by example as the standard-bearer for property management excellence, enforcing company policies and ensuring regulatory compliance including Fair Housing mandates.
Property Manager
Kay Management
01.2021 - 08.2023
- Monitored and tracked all payments and expenses, delivering timely and accurate financial reports to stakeholders.
- Oversaw maintenance projects from initiation through completion, proactively communicating updates, delays, and schedule changes to appropriate parties.
- Maintained full property compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates to ensure operational alignment and resident satisfaction.
- Negotiated and managed vendor contracts for landscaping, janitorial, security, and capital improvement services, optimizing cost and quality.
- Processed and managed lease applications, move-ins, and move-outs, ensuring seamless resident transitions and timely unit turns.
- Coordinated and oversaw apartment make-ready schedules to minimize vacancy days between leases.
- Managed delinquency and collections processes, including issuing notices and coordinating eviction proceedings when necessary.
- Performed regular property walks and curb appeal inspections to uphold community standards and identify maintenance needs proactively.
- Responded to after-hours emergencies and implemented crisis management protocols to protect residents and assets.
- Maintained accurate records in property management software (Yardi, RealPage, AppFolio, or similar) for leasing, accounting, and maintenance tracking.
Administrative Assistant
Kay Management
02.2015 - 01.2021
- Answered high volume inbound calls and emails, routing maintenance requests and resident concerns to appropriate team members.
- Prepared and distributed lease renewal offers, addendums, and notices to vacate within required timelines.
- Managed resident onboarding packages including welcome materials, parking assignments, key distribution, and utility setup guidance.
- Processed rental verifications and employment verification requests for current and former residents.
- Maintained and organized physical and digital lease files, ensuring audit-readiness at all times.
- Scheduled and coordinated unit inspections (pre move in, quarterly, and move-out) and documented condition with photos.
- Posted rent payments, processed NSF returns, and reconciled ledgers daily.
- Generated and distributed late notices, and legal notices per state required timelines.
- Managed petty cash, purchase orders, and invoice coding for property expenses.
- Coordinated resident communication including newsletters, community updates, policy reminders, and emergency notifications.
- Assisted with planning and execution of resident retention events (holiday parties, appreciation weeks, food trucks).
- Processed and tracked work orders from submission through completion, following up on open items.
- Maintained office supply inventory and ordered materials for leasing collateral and move-in gifts.
- Supported the leasing team with guest card entry, appointment scheduling, and follow up calls.
Leasing Specialist
Kay Management
04.2014 - 02.2015
- Collected and processed monthly rent payments and fees, ensuring accurate recording and timely deposit of all funds received.
- Reviewed aged vacancies, market-ready apartments, and models; completed and updated competitive market surveys to inform pricing strategy.
- Responded to inquiries from residents, prospects, and vendors, leveraging active listening and open-ended questioning to drive quick issue resolution.
- Collected, reviewed, and processed lease applications in accordance with company screening criteria and Fair Housing guidelines.
- Maintained meticulous records of all correspondence between management and tenants for compliance and documentation purposes.
- Followed up with prospective accounts and managed daily and weekly marketing and leasing reports for management review.
Education
Associates Degree - General Studies
Montgomery College
Takoma Park05-2009
High School Diploma -
Springbrook High School
Silver Spring, MD05-2007
Skills
Yardi Yardi Check Scan RealPage Leonardo247 UltiPro ComVibe HyLy PayLease Anyone Home CRM Kronos CoreLogic 365 Resident Portal BlueMoon (Lease Forms) DocuSign Microsoft Office Suite Google Workspace Customer Service Customer Service Lease Renewals Occupancy Targets Lead Management Sales Marketing & Outreach Fair Housing Eviction Laws Budget Management Collections Deposit Accounting Lease Audits Staff Scheduling Property Inspections Conflict Resolution Team Development
Accomplishments
- Maintained a 98% or higher occupancy rate throughout employment by implementing effective leasing, resident retention, and customer service strategies.
- Managed the daily operations of mixed-use residential and commercial properties totaling more than 1 million square feet across five buildings, including oversight of more than 600 residential units, while ensuring operational excellence, regulatory compliance, asset preservation, and high resident satisfaction.
- Earned company recognition for achieving the highest resident participation in the Cash Pay program across Kay Management properties, demonstrating exceptional resident engagement and successful program implementation.
Certification
- Certified Apartment Manager (CAM), National Apartment Association Educational Institute (NAA) - 2021-11
- Lead Safe Renovation Contractor - 2020-11
- Lead Based Paint Supervisor - 2021-03
Languages
Spanish
Websites & Profiles
- Https://bcert.me/sxmsijkfx
- Https://www.linkedin.com/in/kelly-anderson-cam-62545b225/
Timeline
Assistant Property Manager
Rubenstein Partners
10.2024 - Current
Residential Manager
Bozzuto Management Company
12.2023 - 10.2024
Senior Property Manager
Kay Management
08.2023 - 12.2023
Property Manager
Kay Management
01.2021 - 08.2023
Administrative Assistant
Kay Management
02.2015 - 01.2021
Leasing Specialist
Kay Management
04.2014 - 02.2015
Associates Degree - General Studies
Montgomery College
High School Diploma -
Springbrook High School