Kelly Ann Holt
Centennial Bank
Beebe,AR
14
years of professional experience
Managed time-sensitive documentation workflows to support accurate, compliant case handling while strictly upholding data integrity standards aligned with local, state, and federal guidelines.
Work History
Special Assets Collector
1 Year 3 Months- Analyzed borrower financial statements, tax returns, and credit histories to evaluate risk and design customized debt restructure plans.
- Minimized bank credit loss by negotiating complex loan modifications, payment structures, and formal workout agreements.
- Managed end-to-end asset recovery and liquidation workflows for foreclosures and repossessions in strict adherence to FDCPA standards.
- Conducted intensive information verification to identify financial discrepancies and protect bank collateral.
Customer Care Representative
2 Years 9 Months- Processed high-volume customer account updates, maintaining data integrity and absolute confidentiality of sensitive personal data.
- Guided clients through online banking setups, explaining complex regulations and financial guidelines clearly.
- Partnered across internal departments to expedite resolutions for escalated issues, directly improving long-term trust.
- Collaborated with team members to execute daily account maintenance and complex administrative tasks under general supervision.
Customer Care Representative
4 Years 6 Months- Managed omni-channel customer communications (phone, email, chat) to deliver clear, professional client support regarding employee benefits packages.
- Addressed and resolved sensitive client benefits inquiries and plan disputes efficiently while meeting strict performance metrics.
- Trained corporate clients on digital platform access, online portal tools, and self-service account navigation.
- Upheld rigid compliance and data privacy laws while managing confidential corporate and personal client portfolios.
Volunteer Assistant
1 Year- Provided dedicated emotional support and attentive companionship to patients and families under hospice care.
- Maintained strict patient privacy, confidentiality, and institutional healthcare guidelines during all patient interactions.
- Performed rigorous data validation to ensure exact accuracy of vital client information files.
Education
Bachelor's - Social Work
Associate of Arts - Visual Arts For Teaching
Skills
Program Eligibility & Intake
Regulatory Compliance & FDCPA
High-Volume Data Entry
Case Management & Record Keeping
Complex Financial Interviewing
Risk Assessment & Mitigation
Client De-escalation & Resolution
Document & Info Verification
With team members to resolve complex issues.
Call center experience
Timeline
Special Assets Collector
Centennial Bank
07.2025 - CurrentRead More
Customer Care Representative
Centennial Bank
10.2022 - 07.2025Read More
Customer Care Representative
The Tata Group
04.2018 - 10.2022Read More
Volunteer Assistant
Hospice Home Care
04.2012 - 04.2013Read More
Beebe High School
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Harding University
Bachelor's from Social Work
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Arkansas State University, Beebe Arkansas
Associate of Arts from Visual Arts For Teaching
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