Kelly Augustine
Brookfield,United States
Summary
Experienced and skillful customer service professional dedicated to providing high quality service with a smile. Several years of experience in various industries. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers. Enthusiastic, hardworking, and ready to join my next team.
Overview
6
6
years of professional experience
Work History
Automotive Service Writer
Newtown Care Care Center
2023.01 - Current
- Maintained a clean and organized service area, enhancing overall appearance of the shop and promoting professionalism.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Utilized dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.
- Resolved client concerns promptly, demonstrating commitment to customer satisfaction and preserving brand reputation.
- Answered service department phone and responded promptly to questions and messages.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Streamlined the appointment scheduling process for better time management and increased productivity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Doggy Day Care Attendant & Kennel Worker
Pleasant Paws Pet Center
2022.09 - Current
- Regularly upkeep client relations during animal pickup and dropoff times
- Maintain a safe environment for the dogs
- Provide necessary care to cats, dogs, and other exotic animals
- Administer medications safely to the animals
- Maintained employee of the month.
Delivery Driver
Amazon
2021.11 - 2022.03
- Performed routine maintenance checks on trucks
- Adhered to safety rules when operating the trucks
- Ensured that all goods were delivered in a safe, timely, and effective manner
- Maintained the cleanliness of the trucks to ensure goods were transported in an acceptable environment.
Guest Service Agent
The Blake Hotel
2019.10 - 2021.08
- Greet Guests to provide them with superb customer service
- Answer all client questions and incoming calls
- Redirecting phone calls to proper department and taking messages
- Night Audit; assisting guests with overnight requests and balance accounts from the day
- Knowledge of all hotel amenities
- Upselling room types for higher nightly rate
- Responsible for guests overall perception of hotel
- Fully versed in Opera Cloud system
- Responsible for training of night audit personal.
Marketing Representative
Renewal by Andersen
2018.07 - 2019.10
- Generating appointments for Salesforce
- Responsible for brand recognition at various events and locations throughout Southern New England
- Able to manage time and attendance at events
- Researching and booking new events
- Responsible for inspecting and quality control of appointments
- Organizing and properly filing appointments generated at events
- Helped in training process multiple times with new coming teammates
- Will exceed company standards with HPD, set rate, and quality of appointments
- Awards given: Most revenue generated in Q1 of 2019, most appointments & highest sale rating
Education
Criminal Justice -
Naugatuck Valley Community College
Waterbury, CT08.2017
Diploma -
Brookfield High School
Brookfield, CT06.2015
Skills
- Excellent Customer Service Skills
- Phone Skills
- Friendly and Outgoing Attitude
- Effective Time Management
- Fast Learner
- Microsoft Office
- Teamwork Skills
- Interpersonal Communication Skills
City
CT
Street
Brookfield
State
United States
References
- Colleen Chrzanowski, The Blake Hotel, (203) 691-0302
- Jose Dias, Housekeeping Manager, The Blake Hotel, (203) 572-4413
- Madison Meskill, Pleasant Paws Pet Center, (203) 297-3720
- Kim Rux, Southridge Technology, krux@southridgetech.com, (203) 520-0553
Timeline
Automotive Service Writer
Newtown Care Care Center
2023.01 - Current
Doggy Day Care Attendant & Kennel Worker
Pleasant Paws Pet Center
2022.09 - Current
Delivery Driver
Amazon
2021.11 - 2022.03
Guest Service Agent
The Blake Hotel
2019.10 - 2021.08
Marketing Representative
Renewal by Andersen
2018.07 - 2019.10
Criminal Justice -
Naugatuck Valley Community College
Diploma -
Brookfield High School
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